![Amica Senior Lifestyles](https://media.trabajo.org/img/noimg.jpg)
Desktop Support Specialist
6 days ago
Job Description
About Us
Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. Offering Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, we combine expert care with unparalleled premium hospitality and amenities to deliver a personalized senior living experience. At Amica, we are driven by the desire to be part of something bigger than ourselves. We are privileged to spend our days enriching the lives of seniors, their families and each other. Joining Amica means you’ll experience a strong sense of belonging, purpose, possibility, and growth.
Become part of a team where you can make a real impact in the lives of others each and every day.
The Opportunity
Reporting to the Manager, End User Services, the Desktop Support Specialist will deliver Tier 2 and Tier 3 support and manage the company's various system portals, including cloud-based file management, training and intranet vendors, Active Directory, and the Microsoft 365 environment. Additional responsibilities include installing new hardware, software, operating systems, and mobile devices at the local office; providing local support for existing hardware, software, printers, workstations, and phones; performance monitoring and tuning; troubleshooting; and retiring or upgrading outdated hardware and software. In this role, you will support Amica’s on-site Toronto office users, remote work-from-home employees across Canada, and users in our multiple residences. This position offers a hybrid work schedule, allowing for both remote and in-office work.
What you will be doing
- Provide on site and remote end user support to users across Canada from corporate downtown office.
- Experienced with troubleshooting Windows, macOS, and iOS devices
- Following Amica’s asset management guidelines to onboard and offboard equipment
- Ensure end user license management is followed and maintained
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Utilizes a ticketing system to create, update, and close incident and service requests
- Administration of Active Directory and Microsoft 365 (including Exchange, Office, Intune) including additions, modifications, and deletions.
- Identifying opportunities for improvement by analyzing problems and proposing solutions.
- Updating, installing, and configuring workstations and software.
- Fostering relationships with other teams within the IT department to enhance daily operations.
- Identify, acquire, and develop a knowledge base that supports knowledge and solution development.
- Resolve fundamental technical issues and problems related to Local Area Networks (LAN), Wide Area Networks (WAN), VPNs, and other network configurations.
- Bachelor's degree or college diploma in information systems support or related field from an accredited college or university
- A minimum of 3 years of related experience in technical knowledge and hands-on experience with Windows OS & Office 365, Windows-based applications, peripherals, mobile devices, and network connections.
- Strong working knowledge of Microsoft 365 environment.
- Knowledge of basic networking concepts including routing, subnets and firewalls
- Excellent communication skills and the ability to explain technical information clearly to non-technical users
- Ability to prioritize, organize, and execute multiple support requests simultaneously.
- Periodic business travel may be necessary for on-site support.
- Proven experience in installing, configuring, and supporting a diverse range of client applications in a complex multi-user environment.
- Experience with ServiceNow ITSM
- Certified in ITIL Foundations V3 or higher
- Microsoft Certifications (ex. M365, IAM, Azure)
- Network+
- An inclusive and diverse environment that celebrates individual differences and encourages you to be your best self
- A collaborative atmosphere where teamwork drives our success
- Opportunities for learning and professional development, including support for obtaining designations
- A comprehensive benefits package, including RRSP matching
- A centrally located office in the financial district, conveniently situated on the PATH and TTC subway line, offering easy access to downtown amenities
Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.
#SO-Hiring-AMICA #J-18808-Ljbffr
-
IT Desktop Support Specialist
1 week ago
Toronto, Canada FreshBooks Full time**About FreshBooks**: FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide....
-
IT Desktop Support Specialist
2 weeks ago
Toronto, Ontario, Canada FreshBooks Full timeAbout FreshBooks:FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide.FreshBookers...
-
IT Desktop Support
1 month ago
Old Toronto, Canada Lannick Full timeAbout the Client Our client is sourcing an IT Desktop Support Specialist for a 6–12-month contract. About the Opportunity Troubleshooting User Support Training About You M365 and Active Directory experience Technical knowledge Great communication skills Click the “Apply Now” button and follow the instructions to submit your resume. Please know...
-
IT Desktop Support
1 month ago
Old Toronto, Canada Lannick Full timeAbout the Client Our client is sourcing an IT Desktop Support Specialist for a 6–12-month contract. About the Opportunity Troubleshooting User Support Training About You M365 and Active Directory experience Technical knowledge Great communication skills Click the “Apply Now” button and follow the instructions to submit your resume. Please know...
-
IT Desktop Support
1 month ago
Old Toronto, Canada Lannick Full timeAbout the Client Our client is sourcing an IT Desktop Support Specialist for a 6–12-month contract. About the Opportunity Troubleshooting User Support Training About You M365 and Active Directory experience Technical knowledge Great communication skills Click the “Apply Now” button and follow the instructions to submit your resume. Please know...
-
IT Desktop Support
4 weeks ago
Old Toronto, Canada Lannick Full timeAbout the Client Our client is sourcing an IT Desktop Support Specialist for a 6–12-month contract. About the Opportunity Troubleshooting User Support Training About You M365 and Active Directory experience Technical knowledge Great communication skills Click the “Apply Now” button and follow the instructions to submit your resume. Please know...
-
IT Desktop Support
4 weeks ago
Old Toronto, Canada Lannick Full timeAbout the Client Our client is sourcing an IT Desktop Support Specialist for a 6–12-month contract. About the Opportunity Troubleshooting User Support Training About You M365 and Active Directory experience Technical knowledge Great communication skills Click the “Apply Now” button and follow the instructions to submit your resume. Please know...
-
Freelance Desktop Support
7 days ago
Toronto, Canada Sybex Support Services LLC Full timeExp: 2+ years Base Skill Set: - A+ Certification or equivalent experience - Good working knowledge of Active Directory - 2+ years’ experience providing technical support in a fast paced and constantly changingenvironment up to executive management level. - Excellent customer service and communicationskills including providing VIP support - Experience...
-
IT Desktop Support
4 weeks ago
Toronto, Canada Vaco Lannick Full timeAbout the ClientOur client is sourcing an IT Desktop Support Specialist for a 6–12-month contract.About the OpportunityTroubleshootingUser SupportTrainingAbout YouM365 and Active Directory experienceTechnical knowledgeGreat communication skillsClick the “Apply Now” button and follow the instructions to submit your resume. Please know that we only...
-
IT Desktop Support
1 month ago
Toronto, Canada Vaco Lannick Full timeAbout the ClientOur client is sourcing an IT Desktop Support Specialist for a 6–12-month contract.About the OpportunityTroubleshootingUser SupportTrainingAbout YouM365 and Active Directory experienceTechnical knowledgeGreat communication skillsClick the “Apply Now” button and follow the instructions to submit your resume. Please know that we only...
-
Desktop Applications Support Specialist
1 month ago
Toronto, Canada Osler Full timeOsler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York. Osler prides itself on attracting and...
-
Desktop Applications Support Specialist
2 weeks ago
Toronto, Ontario, Canada Osler Full timeOsler, Hoskin & Harcourt LLP is one of Canada's leading business law firms. Advising many of Canada's corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York. Osler prides itself on attracting and...
-
Desktop Applications Support Specialist
4 weeks ago
Toronto, Canada Osler Full timeOsler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York. Osler prides itself on attracting and...
-
Desktop Support Analyst
2 weeks ago
Toronto, Canada Girl Guides of Canada-Guides du Canada Full timeGirl Guides of Canada-Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls. GGC is actively searching for a Desktop Support...
-
It service desktop support work
2 weeks ago
Toronto, Ontario, Canada Lannick Full timeOur client is sourcing an IT Desktop Support Specialist for a 6–12-month contract. User Support Training Technical knowledge
-
Desktop Support Analyst
5 days ago
Toronto, Canada Girl Guides of Canada-Guides du Canada Full timeGirl Guides of Canada-Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls. GGC is actively searching for a Desktop Support...
-
Desktop Support
4 weeks ago
Toronto, Canada CopieurTech Inc Full time**Desktop Support Technician** CopieurTech Inc is a Dorval, QC based company that provides IT support and IT support and support to government and commercial clients. We are currently looking for a Desktop Support Technician to join our team in Dorval, QC. **Responsibilities**: - Provide 24 7 desktop support to clients with the ability to resolve issues...
-
Desktop Support Specialist
1 week ago
Toronto, Canada Amica Senior Lifestyles Full timeJob Description: **About Us** Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. Offering Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, we combine expert care with unparalleled premium hospitality...
-
Desktop Support Analyst
2 weeks ago
Toronto, Ontario, Canada Girl Guides of Canada-Guides du Canada Full timeGirl Guides of Canada-Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we're building our vision of A better world, by girls.GGC is actively searching for a Desktop Support...
-
Desktop Support
5 days ago
Toronto, Canada Mphasis Full time**Role**:Desktop Support **Location: Canada (Alberta / Calgary) Hybrid** **Job Description**: The Desktop Support Engineer uses a broad range of industry experience, practices/procedures to provide advanced troubleshooting and experience to specialize in areas that include, but are not limited to, complex incident resolution, service project management,...