Technical Support Specialist
4 weeks ago
We are seeking a skilled and customer-focused Technical Support Specialist to join our team, providing a blend of Level 1 and Level 2 support primarily to our agents and corporate team. The ideal candidate will have a strong technical background, able to resolve basic and complex technical issues and be able to work on-site from Monday to Friday. This role is essential in ensuring our members have the technical support they need to operate efficiently and effectively.
Key Responsibilities
- Act as the first point of contact for technical support for our real estate agents and corporate team, offering assistance via phone, email, and remote access tools.
- Troubleshoot and resolve a variety of technical issues, including hardware, software, and network-related problems.
- Provide support for real estate-specific software applications.
- Assist with the setup, configuration, and maintenance of IT equipment, including computers, mobile devices, and networking hardware.
- Collaborate with the corporate IT team to implement new technologies and improve existing systems.
- Monitor system performance, identify potential issues, and take proactive steps to ensure uninterrupted service.
- Create and maintain documentation for IT processes, troubleshooting steps, and best practices.
- Provide training and support to agents and corporate staff on the use of technology tools and applications.
- Escalate unresolved issues to higher-level support when necessary, while striving to resolve as many issues as possible independently.
- Maintain a high level of customer service, ensuring timely and effective resolution of all support requests.
- Associate degree or diploma in a related field (or equivalent work experience).
- 1-3 years of experience in a technical support role, with the ability to handle both Level 1 and Level 2 tasks.
- Strong understanding of the Windows operating system.
- Familiarity with real estate software (e.g., MLS platforms, CRM systems) and an understanding of the unique needs of real estate agents and corporate teams.
- Excellent troubleshooting and problem-solving skills, with the ability to address a variety of technical issues independently.
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to manage multiple tasks and priorities effectively.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator) are a plus.
Interested candidates should submit their resume and a cover letter outlining their relevant experience and qualifications to alexander@homelife.com. Please include “Technical Support Specialist (Level 1 & 2)” in the subject line of your email.
Application Deadline:October 15, 2024
Join our team and help us provide top-tier technical support to our agents and corporate team, ensuring their success and the continued growth of HomeLife Realty Services. We look forward to hearing from you
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