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Technical Support Specialist
3 months ago
At SuiteSpot, we are a PropTech company on a mission to transform how residential real estate is managed and operated at scale. Our award-winning SuiteSpot Maintenance and Capital SaaS solutions help our customers operate at scale by combining cutting-edge technology, enterprise support, and development agility in a best-in-class offering that we have come to be known for.
From day one, our work has been guided by four principles:
- Deliver value in the real world
- Execute with excellence
- Collaborate with tenacity
- Culture of coaching
- Support: Respond to incidents and provide technical assistance to end-users. Log all incoming incidents and requests as well as actions taken to resolve them. Experience with MongoDB and troubleshooting data intensive cloud systems is important.
- Knowledge base: Maintain and improve knowledge of company-supported tools, applications, and reporting tools.
- Validation: Help test new features in our cloud-delivered systems at all layers: Web UI testing, API endpoint testing and continuous integration systems.
- Experienced but yearning for more. You have 2-4 years of customer-facing/customer success/technical support experience, preferably in the B2B technology (SaaS), or solutions in a related discipline with average sales values at least in the low six figures.
- Educator. You are able to quickly learn new technologies and explain software features and concepts to customers in a simple, succinct manner.
- Great Communicator. You have concise, accurate, effective written communication skills. You get the information you need and convey the right information in a direct and pleasant manner.
- Problem Solver. You have the ability to understand complex customer requirements and how they can be addressed with the software solution.
- Focused on Value. You focus time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions.
- Self-assured. You are confident, assertive, and not easily discouraged. Colleagues respect you for your knowledge and ability to communicate clearly.
- Organized. You bring order to competing priorities and keep things clear, concise, and running smoothly.
- Fun. You have a sense of humor and easygoing nature. (If you can dish it out as well as you can take it, you’ll thrive here.)
SuiteSpot is a fun place to work, dedicated to solving problems with resilient and scalable solutions. We have a reputation for meeting our clients’ needs, building new features and functionality, and supporting integrations and implementation far beyond the go-live.
We're a small team without big egos, willing to contribute wherever we are needed. We hold our values - passion, integrity, and execution - up high, taking ownership and accountability for our individual impact, expanding our knowledge, and advocating for change and each other. We take our work very seriously but never take ourselves too seriously. Our company culture promotes ongoing learning and team building. We bring people together a few times a month to discuss deliverables and individual professional development goals and to connect at social events.
At SuiteSpot, we embrace the whole person and offer flexible, remote working options, a competitive compensation package, and a comprehensive benefits package that starts on day one.
Apply now.
At SuiteSpot, we recognize that not everyone takes the same path when building their skills; we value diverse skills, approaches, education, and experience. If you meet 70% of the qualifications we are looking for and you are looking for a challenging career, we invite you to express your interest here.
We are committed to diversity, equity, and inclusion. We welcome and appreciate candidates from diverse backgrounds, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), the 2SLGBTQIA+ community, and other equity-seeking groups.
SuiteSpot welcomes and encourages applications from people with disabilities. Should you require accommodations in any part of the interview process, please contact us at careers@suitespottechnology.com and we will be happy to assist you. #J-18808-Ljbffr
