Engagement Manager

2 weeks ago

Old Toronto, Canada Valence Full time

Why Valence

Valence is a Series A (Insight Partners) B2B SaaS, and we've built the first-to-market generative AI leadership coach for large enterprises. Valence's mission is to help the world work better together.

Our team, drawn from multidisciplinary backgrounds and top firms like McKinsey and Bridgewater, tackles the toughest problems facing leaders today by leveraging cutting-edge LLM-driven technology. We're at the forefront of changing how learning and development happens at the world's biggest companies.

We've been featured in the Harvard Business Review and are working with world-class companies like Coca-Cola, Nestlé, ServiceNow, AstraZeneca, Experian, Bristol Myers Squibb, and more.

The Role

Sitting on the Client Solutions team and working directly with our VP Client Solutions and Co-Founder, you will help craft our AI deployments, ensuring our most important F500 customers get value from our tools. You will help to shape the future of our product.

Please kindly note that this is not an entry level position.

Location and Work Environment

This is a hybrid role in Toronto; the candidate must be willing to cowork 1 - 2 times a week at an office at Queen and Spadina. Candidates must be comfortable balancing clients and colleagues in global timezones, as needed. Candidates must be comfortable to travel as needed for client meetings and quarterly co-working. Candidates must have valid ID/passports and must not have any restrictions on their travel abilities due to work authorization or permits.

What You'll Do
  • Own the successful deployment of our tools (gen AI) within F500 enterprise clients.
  • Meet/exceed financial and strategic business targets related to held accounts.
  • Build and manage strategic client relationships across all levels of F500 against priorities.
  • Embed deeply in clients from a relationship and programmatic perspective, with strong use cases.
  • Expand our footprint within a client, with usage and revenue increases YoY.
  • Execute a consultative methodology to drive client behavior change against priorities.
  • Collaborate on the presale processes, including piloting, alongside the Sales team.
  • Lead contract renewal processes, with support from the VP of Sales on negotiations.
  • Manage the contracting and invoicing processes alongside our operations team.
  • Contribute to product improvements leveraging deep understanding of client needs.
  • Identify new opportunities to expand our platform’s impact at our existing clients
  • Expanding knowledge of machine learning, trust & ethics in AI, successful integration and our clients’ industries in general. This is an evolving space.
What We’re Looking For
  • 4+ years of professional experience in Investment Banking or Consulting. Track record of client servicing excellence and high quality delivery for complex senior clients.
  • Relationship building. Experience building strategic relationships that drive change according to shared priorities.
  • High-velocity execution. Rapidly translate ideas and strategies into the right outcomes, adapting to changing circumstances with agility.
  • Problem-solving mindset. Ability to diagnose a variety of problems, break them down into manageable pieces, and put them back together in an impactful way.
  • Strong collaboration. Proven ability to collaborate with busy leaders at all levels, including the C-Suite, to drive initiatives forward.
  • Strong organizational abilities. Proven ability to keep the moving parts of many workstreams on track; natural attention to the small details that make for great experiences.
  • Exceptional communication skills. Outstanding verbal and written communication skills, including the ability to adjust styles to the audience.
  • Analytical abilities. Comfort with data (Excel) to organize information in a value-added way.
  • Self-motivated, adaptable, and resilient. Highly motivated and self-driven, with a strong desire to exceed expectations. A natural sense of urgency and not easily deterred by roadblocks.
  • Growth mindset. Willingness to embrace challenges, experiment and continuously learn through high-quality feedback and new workstreams.
  • Passion for our size and stage. Clear motivations for wanting to join an Series A startup focused on generative AI, LLMs and ML and also the topic of Learning and Development, Teams.
What you'll get
  • Ownership of projects and strategic priorities regardless of seniority in our learning-focused environment.
  • Frequent, tailored coaching and feedback sessions with managers deeply invested in your professional growth.
  • Strong ties to the executive team, a culture of transparency and engagement with strategic decisions.
  • Options from day one, which means you will be on the ownership track right away.
  • Competitive salary and equity packages.
  • Comprehensive health coverage (medical, dental, and vision) from day 1.
  • Virtual doctor and mental health services from day 1.
  • Provision of anything you need to be successful - learning tools, hardware, office equipment, software.
  • Generous PTO, company-wide R&R shutdowns and paid leave for parents.
  • A WFH stipend, phone stipend and merch merch merch.

Diversity Equity and Inclusion

We are committed to fostering a diverse and inclusive environment where our team members, vendors, contractors and beyond feel valued and supported. We know that our commitment to inclusion and belonging enables us to do our best work overall. We strongly encourage applications from candidates of all backgrounds regardless of race, gender, sexual orientation, marital status, age, citizenship, disability, and national origin. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process. We know applying for a job can be intimidating, please don’t hesitate to reach out - Allison Langille, Head of People jobs@valence.co.

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