Ecommerce Team Leader

3 weeks ago

Old Toronto, Canada Cari Full time

Our client is seeking an experienced and results-driven Ecommerce Manager to lead their ecommerce team. The ideal candidate will have exceptional leadership skills, and a strategic mindset. As an Ecommerce Team Leader, you will oversee the ecommerce operations, manage a team of five staff members, and develop strategies to drive sales, enhance customer experience, and optimize online transactions.

Why Join Our Client?

  • Opportunity to work with a dynamic and innovative team.
  • Competitive salary and benefits package.
  • Growth and professional development opportunities.
  • A collaborative and supportive work environment.

If you are a seasoned ecommerce professional with strong leadership skills and a passion for online retail, we would love to hear from you. Apply now to join our client’s team and help drive their online success

Job Description

Key Responsibilities:

Team Leadership and Management:

  • Supervise, mentor, and motivate a team of five ecommerce staff members, ensuring alignment with company goals and objectives.
  • Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
  • Foster a collaborative and positive work environment, encouraging innovation and creativity.

Ecommerce Strategy and Execution:

  • Develop and implement comprehensive ecommerce strategies to drive online sales and achieve revenue targets.
  • Coordinate with the marketing team to create and execute online promotions, email campaigns, and social media strategies.
  • Analyze sales data and customer behavior to identify trends and opportunities for growth.

Website and Platform Management:

  • Oversee the day-to-day management of the ecommerce website, ensuring all products are accurately listed and up-to-date.
  • Optimize product listings for SEO to increase visibility and drive traffic.
  • Manage product categories, descriptions, images, and pricing.

Customer Experience:

  • Ensure a seamless and enjoyable shopping experience for customers.
  • Handle escalated customer inquiries and complaints efficiently, providing excellent customer service.
  • Monitor and improve website usability and performance.

Inventory and Order Management:

  • Monitor inventory levels and coordinate with the supply chain team to ensure product availability.
  • Manage order processing, fulfillment, and shipping to ensure timely delivery.
  • Track and report on order metrics and fulfillment performance.

Analytics and Reporting:

  • Use analytics tools to track website performance, sales, and customer behavior.
  • Prepare regular reports on ecommerce metrics, providing insights and recommendations for improvement.
  • Stay updated on industry trends and best practices to ensure the ecommerce strategy remains competitive.
Qualifications
  • Bachelor’s degree in Marketing, Business, or a related field.
  • Proven experience in ecommerce management or a similar role.
  • Strong understanding of ecommerce platforms (e.g., Shopify, Magento, WooCommerce).
  • Proficiency in SEO, digital marketing, and web analytics tools (e.g., Google Analytics).
  • Excellent organizational and project management skills.
  • Strong analytical skills and the ability to interpret data to make informed decisions.
  • Excellent communication and leadership skills.
  • Experience in managing and developing a team.
Additional Information

We appreciate the interest of all applicants, however, only those selected for an interview will be contacted. All applicants offered a position must successfully complete a pre-employment background check. Our client is an Equal Opportunity Employer building a capable, committed, diverse workforce.

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