Research Specialist

3 weeks ago

Newmarket, Canada Lotto NZ Full time

Seeking an enthusiastic and collaborative researcher to join our Research and Strategy Planning team 

Job Description

Why choose Lotto?

At Lotto NZ, we’re believers in inspiring Kiwis to dream big. So working with us means doing meaningful mahi that benefits good causes across Aotearoa. All while having a fun along the way.

Everything we do comes back to making sure Kiwis can play in a way that’s healthy and fun, whilst returning 100% of our profits back into our communities around Aotearoa.

Reporting to the Head of Research & Strategy Planning, you will lead a variety of research projects and work with research partners to provide insights and inform strategy. Some of the key responsibilities of this role are:

  • Collaborating with internal stakeholders and providing research support for teams across the business.
  • Effectively working with external research partners to plan and execute a wide range of research projects.
  • Designing, setting up and managing in-house surveys using the Qualtrics platform.
  • Conducting qualitative research including customer recruitment, user testing, focus groups and interviews.
  • Overseeing the Voice of Customer programme.

A bit about you:

As a Research Specialist, you are passionate about customers and insights. The ideal candidate is curious, self-motivated, agile, and collaborative. You will have:

  • At least 2-3 years of research experience
  • Exposure to both qualitative and quantitative methodology.
  • Exposure to design thinking or human centred design.
  • Good project planning skills and ability to work in a fast-paced environment
  • Excellent ability to build rapport with people and manage stakeholders
  • Strong numerical skills and attention to detail

Come as you are:

At Lotto NZ, we believe that when everyone’s in, everyone wins. That’s why we’re committed to building a diverse and inclusive workforce that our customers and communities can feel a part of. We accept you and celebrate you exactly as you are, no matter your background and we want you to feel at home when you’re with us.

Lotto NZ exists to provide safe gaming for New Zealanders to play and win while contributing money back to Kiwi communities.

Thanks to Lotto NZ players, every year thousands of community groups and organisations around the country receive essential funding to help make good things happen in our communities.

Our focus at Lotto is to create an environment where you thrive. We are intentional about building a diverse and inclusive culture where people from all backgrounds feel seen, heard, and understood. This is your opportunity to join a group of good people, with good vibes who support each other like whānau.

We want you to feel comfortable throughout the recruitment process, so please feel free to let us know if there is anything you need to allow you to participate equitably. Don’t worry if you think you don’t tick all the boxes – if you have passion and interest, we would love to hear from you.

How we care for you:

To help you win at work and beyond, we’ve created some purposeful ways to look after you, your whānau and the community we share. Some of this includes:

  • Insurances including medical, life, income protection and critical illness to make sure you’re covered whenever you need it
  • Flexibility to have the work-life balance that suits both you and the people you care about via our hybrid working model.
  • An annual wellness benefit to support your wellbeing.
  • Extra paid leave for days like Lotto Day at Christmas and Volunteer Day.
  • Personalised development to help you grow, including access to tools like LinkedIn Learning.
  • Recruitment referral bonus.
  • Modern office in Newmarket plus barista coffee machine.
  • An array of health and wellness benefits such as free flu jabs, access to EAP and onsite gym.
  • Parental leave return to work lumpsum payments
  • Opportunity to join any of our Inclusion, Diversity, Equity and Wellbeing networks.
  • Enjoy fresh fruit, biscuits, coffee, breakfast, and a selection of teas on us  

Applications from any background are actively encouraged, however the right to work in New Zealand is a must.

Want to be a part of something big? Apply today via SEEK or visit mylotto.co.nz/careers

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