Regional Lead, Indigenous Patient Liaison Program
3 weeks ago
Are you interested in an opportunity to grow professionally within a positive and progressive culture? Northern Health is seeking a champion with significant leadership experience to join us at our Corporate Office.
Reporting to the Vice President Indigenous Health and working closely with the Indigenous Health leadership team and NH's clinical operations management teams, the Regional Lead, Indigenous Patient Liaison Program (the Lead) provides leadership, guidance and consultation in the operation and expansion of Northern Health's Indigenous Patient Liaison Program (IPL Program). The Lead works in collaboration with key Indigenous partners and organizations and uses principles of cultural safety, humility, and anti-Indigenous racism to develop, implement, and evaluate services that address the patient journey concerns and needs of Indigenous people within the health care system. The Lead is responsible for providing strategic advice and expert guidance to health care operational leaders in support of establishing proactive culturally safe approaches to high quality Indigenous patient experiences, inclusive of all service locations, service types or length of the service event. The Lead directly leads a team of IPL Practice Coordinators to develop, maintain and continuously improve a community of practice for Indigenous patient support across the Health Authority. Representing Indigenous Health Services, the Lead provides community-of-practice leadership to the Indigenous Patient Liaison (IPL) team members and collaborates the operational IPL managers to establish program principles, goals, protocols and practices that will influence and inform care practices for all health care providers in acute, community, primary, and long-term care and in virtual care environments.
Starting salary will be approximately from $102,938 to $128,673 and will be based on education, training, experience, and salaries of similar positions.
Prince George Prince George is the centre of business, education, health and culture for northern British Columbia and services a rural population of about 300,000. The region's economic growth and diversification strategies are creating outstanding opportunities for investors, employers and employees. Affordable housing, land prices and transportation costs, due to short and quick commutes; result in one of the lowest costs of living for a city of its size in the province. Additionally, wage rates fall above provincial averages, providing residents of Prince George with a high standard of living in one of BC's most beautiful regions. The city itself is the 4th largest in British Columbia and has a population of approximately 82,300 local residents and a service centre for nearly 320,000. It is built on the confluence of the Fraser and Nechako rivers. Prince George is the home of the University of Northern British Columbia - Canada's Green university. The warm, friendly and diverse population attests to a strong and dynamic community spirit.
Check out Prince George for more information on what this community has to offer.
What Northern Health has to offer you
• Comprehensive benefit packages including extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits.
• Four weeks vacation with one year of continuous service
• Financial Support for Moving Expenses is available for eligible positions
• Employee referral program
• Employer-paid training and leadership development opportunities
• Spectacular outdoor activities and the shortest commutes in BC
• "Loan Forgiveness Programs" are offered through the Federal and BC Government for eligible professions.
IMPORTANT NOTE:
As part of your application process, you will need to upload the following documentation:
• Proof of COVID-19 vaccination
• Registration number (if you are part of a regulated profession)
• Any supporting documents regarding education/qualifications for this position. Examples may include:
• Program certificates or diplomas
• High school/college/university transcripts etc.
• It is also recommended to provide a cover letter and resume
Qualfications
• A combination of education, training, and experience equivalent to a Baccalaureate Degree in a relevant discipline (e.g., health care leadership; allied health, nursing, social service; Indigenous Studies) plus a minimum of 7 (seven) years recent related experience in service quality leadership improvement and process management.
• Pursuant to section 41 of the British Columbia Human Rights Code, preference will be given to
• applicants of Indigenous ancestry.
Skills and Abilities:
• Demonstrated knowledge of pertinent laws and legislation, including the Patient Care Quality Review Board Act, Freedom of Information and Protection of Privacy Act, the Evidence Act and the Hospital Act.
• Demonstrated knowledge of Indigenous patient, client, and family relations and quality improvement processes.
• Demonstrated strong team building and leadership skills.
• Demonstrated strong conflict management skills including the ability to actively listen, apply analytic/problem-solving skills and the ability to respond empathetically to facilitate meaningful discussion in challenging conflict situations.
• Demonstrated ability to exercise judgment and sensitivity working with complex, confidential, and sensitive issues.
• Demonstrated knowledge of health care system issues and functions.
• Ability to lead, participate and facilitate inter-disciplinary groups in a collaborative environment with multiple interests.
• Ability to educate and provide consultation to healthcare professionals.
• Ability to develop, coordinate and deliver educational programs and presentations.
• Ability to work independently and as part of a team in a multicultural environment while understanding the frameworks of other disciplines.
• Demonstrated ability to communicate effectively both verbally and in writing, adhering to requirements of legislation and with sensitivity to the need to balance both organizational requirements and a focus on Indigenous patient/client/resident needs.
• Demonstrated ability to organize and prioritize workload in a complex environment.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.
Who we are
Northern Health covers an area of nearly 600,000 square kilometers and offers health services in over two dozen communities and 55 First Nation's communities. We deliver hospital and community-based health care for a population of 300,000.
Employing more than 7,000 staff throughout the region, Northern Health provides exceptional health services for Northerners, through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC.
There is a wide variety of career opportunities available in our two dozen hospitals, 25 long-term care facilities, public health units and many other offices providing specialized services. #J-18808-Ljbffr
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