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Field Service Engineer

3 months ago

Old Toronto, Canada Ryzen Solutions Full time
Field Service Engineer

Toronto, ON M2J 4y8 CA

Posted: 06/21/2024

Pay Rate: $60k - $77K Depending On Experience

Job Description

We have an exciting opportunity for a full-time Field Service Engineer to join our growing team Reporting to the Field Service Manager, the Field Service Engineer will be home based in FL.

What you will do:

  1. Perform on-site product installations, upgrades and on-going service support and maintenance in assigned territory.
  2. Utilize proven troubleshooting processes to diagnose and resolve technical issues electro-mechanical aesthetic and robotic aesthetic systems.
  3. Manage service call scheduling, parts inventory and administrative responsibilities with minimal supervision.
  4. Manage customer relationship, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales.
  5. Represent the company in a positive, professional manner in all dealings with customers, both external and internal.
  6. Review available technical literature to maintain an awareness of current aesthetic and surgical practices and procedures.
  7. Perform other related duties as required and assigned.

What you will need:

  • Associate degree in electronic, computer, mechanical or biomedical engineering with applicable work experience required or bachelor’s degree would be considered an asset.
  • 1+ years’ prior field service experience, installation and troubleshooting complex electronic equipment or equivalent; experience in medical device industry or comparable capital equipment industry preferred.
  • Capability to lift a minimum of 50 lbs. and at times, 80 lbs.
  • Fluent in English is mandatory; Fluent in Spanish or French would be considered an asset.
  • Must have a valid driver’s license and your own vehicle.
  • Ability to travel and cross territories on short notice.
  • Up to 85% travel may be required to meet customer needs.
  • Availability and flexibility to work after hours and weekends when needed during peak times.
  • Working knowledge of Microsoft Office specifically Outlook, Word and Excel.
  • Must possess basic software skills and computer literacy.
  • Must have experience in servicing and maintaining high value capital equipment.
  • Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams.
  • Familiarity with robotic instrumentation, automated instrumentation or aesthetic medical systems would be considered an asset.

Who you are:

  • Self-starter who takes initiative and maintains excellent follow-through and follow-up.
  • Strong organizational skills and attention to detail.
  • Effective communication and customer service skills.
  • Quick and resourceful at solving problems and developing solutions.
  • Adaptable, agile, and able to excel in a fast-paced environment.
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