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Field Service Engineer

2 months ago

Toronto, Ontario, Canada Dover Fueling Solutions Full time

Job Overview:

Dover Fueling Solutions is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for executing product field testing and sustaining support, ensuring production readiness of new product releases, and acting as an escalation point and liaison between end users, service providers, and internal teams.

Key Responsibilities:

  • Act as a technical subject matter expert for primary program assignments, providing project teams with timing estimates for costing purposes, configuring and staging equipment for industry tradeshows, and providing design recommendations for serviceability and usability.
  • Provide commercial team support in evaluating potential sales opportunities from a technical service perspective and provide support as needed, supplement internal QA testing process with user acceptance and field readiness lab validation, and provide internal and external training sessions on product installation, operation, and support.
  • Investigate escalated field issues, including initiating site visits, troubleshooting and documenting technical issues, capturing and analyzing log data, and developing resolution plans.
  • Primary service stakeholder for New Product Development and sustaining efforts, identifying new product dependencies and system integration requirements, creating and executing beta test plans during the field test phase, overseeing the installation of beta test products at customer site locations, evaluating Authorized Service Organization technical capabilities, and providing regular updates and reports on test findings and identified field issues.

Qualification Requirements:

  • Bachelor's or higher degree in a technical, engineering, or related field preferred; significant and in-depth experience may be substituted for a degree.
  • Prior field-based technical support experience, ideally with part of this experience working in related industry.
  • Up to 50% travel requirement. Must be able to travel with short notice.
  • Must possess a valid driver's license and be legally able to drive.
  • Must be fully capable and willing to abide by company credit card rules when using company-provided credit card for business travel-related purposes.
  • Fluent English language skills, both verbal and written. Fluent in French (preferred).
  • Based in Canada.

Behavioral Requirements:

  • Self-starter/self-motivated, manages own schedule in a manner which yields best results.
  • Able to work in a high-paced and dynamic team environment. Resourceful.
  • Excellent problem solver, with deductive reasoning and troubleshooting skills.
  • Ability to effectively comprehend, analyze, and present technical data.
  • Ability to plan travel efficiently in terms of time and costs.

Work Arrangement: Hybrid

Salary Range: -