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Digital Support Analyst

2 months ago

Waterloo, Canada Ontario Teachers Insurance Plan Full time
Digital Support Analyst (12-month Contract/Secondment)
  • Full-time

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

What You’ll Do:

Reporting to the Director, Digital Solutions, you’ll be collaborating with stakeholders to gather requirements, analyze business problems, and design digital solutions. Key tasks include managing project delivery, optimizing systems for efficiency, providing cost-benefit analysis, and consulting on digital tools. The role also ensures effective website performance through analytics and supports business intelligence needs.

The core parts of your role will be to:

  • Collaborate with stakeholders to elicit requirements and effectively plan for, manage and communicate requirements.
  • Analyze complex business problems and assess how Digital solutions can be designed and implemented.
  • Develop and document Digital project requirements, including workflow, user interface, and quality assurance.
  • Work with the Digital Team to coordinate the delivery of Digital solutions utilizing project management best practices.
  • Design, develop, and implement website content & code and organize information architecture in an effective and efficient manner.
  • Lead and coordinate interdepartmental teams to create and optimize digital solutions that focus on improving member experience and operational efficiencies.
  • Determine Digital solution feasibility by performing necessary investigation, analysis, and evaluation.
  • Help develop Digital solution cost and benefit estimates to establish project ROI, including developing alternative considerations and recommendations for new solutions or changes to existing ones.
  • Provide consulting services to departments and users to enhance the use of existing Digital systems and processes.
  • Ensure that reporting systems provide appropriate business intelligence by analyzing reporting requirements and providing recommendations.
  • Ensure OGC websites, intranet, and digital channels performance are efficient and effective through web analytics measurement, analysis, and reporting.
  • Conduct research and provide advice to other team members regarding the selection, application, and implementation of digital business systems.

Let’s Talk About You:

This is the unique blend of skills and experience we would love to see in an ideal candidate:

  • Five years’ experience in process design and digital technology business solutions.
  • High level of organizational ability with project management experience being an asset.
  • Demonstrated ability to use innovative and effective methods to analyze data and produce business solutions that meet process requirements.
  • Exceptional interpersonal, written, and oral communication skills and the ability to deal effectively with all levels of internal and external stakeholders.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Experience working on multiple systems projects in parallel.
  • Advanced knowledge of Microsoft Office Suite applications.
  • Experience in the usage and administration of SharePoint.
  • Business intelligence experience is considered an asset.
  • Knowledge of web and mobile UX design, prototyping, and testing tools.
  • A university degree, college diploma, or certification in a related field with strong knowledge of best practices employed in Digital solutions.

We also consider your potential.If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs, and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

  • Rewarding salary and bonuses that truly value your dedication.
  • Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day.
  • Defined benefit pension plan for a financially confident retirement.
  • 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario).
  • Access to a wealth of learning resources, including LinkedIn Learning for professional development.
  • Flexible work-from-home and hybrid options.
  • Unlock your potential with opportunities for advancement.

Let’s work together If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable, and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

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