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Manager, TPS Policies, Procedures and Forms

3 weeks ago

Toronto ON, Canada EightSix Network Inc Full time

Manager, TPS Policies, Procedures and Forms - 4106

Part Time / Full Time

Manager, TPS Policies, Procedures and Forms - 4106

Title: Manager, TPS Policies, Procedures and Forms

Contract Length: 12 Months with the chance to extend

Location : Hybrid

Pay Rate : $50 - $60/hr

Key responsibilities

Ability to gain a comprehensive understanding of products, processes, and regulations through briefings, evaluating, and documenting them into clear and easily understandable policies, processes, standards, or manuals.
Analyze requirements to comprehend content, assess impacts on all TPS and bank existing P&Ps, and other TPS initiatives, ensuring engagement of additional stakeholders as needed.
Develop clear and concise documentation for policies and procedures, operational procedures, and communications to provide TPS-wide and bank users with effective information, enhancing their understanding of TPS products, services, and processes, and assisting them in delivering high-quality customer service while ensuring compliance with legal and legislative requirements.
Advocate for our vision by ensuring policies, procedures, and forms reflect excellent customer and employee experiences and are written clearly and concisely. Coordinate change management, including regulatory requirements and disclosures, collaborating with TPS and bank partners.
Support TPS Product Managers and partners in addressing all P&P and communications requests with an efficient information development process, thereby improving the speed of fulfilling all change requirements.
Lead TPS P&P reviews, change management, and maintenance processes in collaboration with Product Owners, Client Service & Implementation, Risk & Compliance, and bank partners.
Offer continuous consultation to TPS Product teams and coordinate documentation requirements/changes with affected stakeholders and subject matter experts, such as Legal and Anti-Money Laundering.
Plan and schedule annual and off-cycle reviews, and organize content placement.
Identify and manage cross-impacts/changes with other TPS P&Ps, process documentation, and forms, especially those related to Client Service & Implementation.
Determine feasibility and ensure timely delivery of requested publications.
Transform TPS product, process, and intricate information into top-notch P&P documentation and communications that are clear, concise, and tailored to the relevant audience's anticipated information requirements, ensuring timely delivery.
Create and execute P&Ps, Circulars, and TPS Operating Procedures in alignment with agreed commitments and timelines, upholding the bank's standards for publication and approvals without compromise.

Qualifications:

Excellent written and verbal communication abilities
Demonstrated proficiency in influencing, process management, and problem-solving
Skilled in proactive and persistent issue management and resolution
Clear and effective communicator with a commitment to aiding others
Capable of exercising independent judgment and critical thinking
Strong leadership, interpersonal, and relationship-building skills, with the ability to influence stakeholders
Proficient in project and change management
Results-oriented with the capacity to handle multiple tasks and meet deadlines in a fast-paced environment while maintaining quality and integrity
Able to work independently as well as collaboratively as a team player
Proficiency in standard office software such as Word, PowerPoint, Excel, SharePoint, and Outlook
Bilingual (English and French) proficiency considered an asset.

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Data collected and processed: Device identifiers, Non-precise location data, Probabilistic identifiers, User-provided data, Device characteristics, Browsing and interaction data, Users’ profiles, IP addresses, Privacy choices, Authentication-derived identifiers

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Data collected and processed: Device identifiers, Non-precise location data, Probabilistic identifiers, Device characteristics, Users’ profiles, IP addresses, Authentication-derived identifiers

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Data collected and processed: Device identifiers, Precise location data, Non-precise location data, Probabilistic identifiers, Device characteristics, Browsing and interaction data, Users’ profiles, IP addresses, Privacy choices, Authentication-derived identifiers

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Data collected and processed: Device identifiers, Non-precise location data, Probabilistic identifiers, User-provided data, Browsing and interaction data, IP addresses

Data collected and processed: Device identifiers, Precise location data, Non-precise location data, Device characteristics, Browsing and interaction data, Users’ profiles, IP addresses, Privacy choices, Authentication-derived identifiers

Data collected and processed: Device identifiers, Non-precise location data, Probabilistic identifiers, Device characteristics, Users’ profiles, IP addresses, Privacy choices

Data collected and processed: Non-precise location data, Probabilistic identifiers, Device characteristics, Browsing and interaction data, IP addresses, Privacy choices

Data collected and processed: Device identifiers, Precise location data, Non-precise location data, Probabilistic identifiers, User-provided data, Device characteristics, Browsing and interaction data, Users’ profiles, IP addresses, Privacy choices

Data collected and processed: Device identifiers, Precise location data, Non-precise location data, Probabilistic identifiers, Device characteristics, Browsing and interaction data, Users’ profiles, IP addresses, Privacy choices, Authentication-derived identifiers

Data collected and processed: Device identifiers, Non-precise location data, User-provided data, Device characteristics, Browsing and interaction data, Users’ profiles, IP addresses, Privacy choices, Authentication-derived identifiers

Data collected and processed: Device identifiers, Precise location data, Non-precise location data, Device characteristics, IP addresses

Data collected and processed: Non-precise location data, Device characteristics, Browsing and interaction data, IP addresses

Data collected and processed: Device identifiers, Non-precise location data, Device characteristics, Browsing and interaction data, Users’ profiles, IP addresses, Privacy choices, Authentication-derived identifiers

Data collected and processed: Device identifiers, Non-precise location data, Device characteristics, Browsing and interaction data, IP addresses, Privacy choices

Data collected and processed: Device identifiers, Precise location data, Non-precise location data, User-provided data, Device characteristics, Browsing and interaction data, Users’ profiles, IP addresses, Privacy choices

Data collected and processed: Non-precise location data, Device characteristics, Browsing and interaction data

Data collected and processed: Device identifiers, Precise location data, IP addresses

Data collected and processed: Device identifiers, Probabilistic identifiers, User-provided data, Device characteristics, Browsing and interaction data, IP addresses, Privacy choices, Authentication-derived identifiers

Data collected and processed: Device identifiers, Device characteristics, IP addresses

Data collected and processed: Device identifiers, Browsing and interaction data, IP addresses, Privacy choices

Data collected and processed: Device identifiers, Non-precise location data, Probabilistic identifiers, Device characteristics, Browsing and interaction data, IP addresses

Data collected and processed: Device identifiers, Probabilistic identifiers, User-provided data, Device characteristics, Browsing and interaction data, Users’ profiles, IP addresses, Privacy choices, Authentication-derived identifiers

Data collected and processed: Device identifiers, Non-precise location data, Device characteristics, Browsing and interaction data, IP addresses, Privacy choices, Authentication-derived identifiers

Data collected and processed: Device identifiers, Precise location data, Non-precise location data, Device characteristics, IP addresses, Privacy choices

Data collected and processed: Non-precise location data, Probabilistic identifiers, Device characteristics, Browsing and interaction data, IP addresses, Privacy choices

Data collected and processed: Device identifiers, Non-precise location data, User-provided data, Device characteristics, Browsing and interaction data, IP addresses, Privacy choices, Authentication-derived identifiers

Data collected and processed: Device identifiers, Non-precise location data, Device characteristics, Browsing and interaction data, Users’ profiles, IP addresses, Privacy choices

Data collected and processed: Non-precise location data, Browsing and interaction data, IP addresses, Privacy choices

Data collected and processed: Device identifiers, Non-precise location data, Probabilistic identifiers, User-provided data, Device characteristics, Users’ profiles, IP addresses, Privacy choices

Data collected and processed: Device identifiers, Non-precise location data, Device characteristics, Browsing and interaction data, Users’ profiles, IP addresses, Authentication-derived identifiers

Data collected and processed: Device identifiers, Non-precise location data, Device characteristics, Browsing and interaction data, IP addresses

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Data collected and processed: Device identifiers, Precise location data, Non-precise location data, Browsing and interaction data, Users’ profiles, IP addresses, Privacy choices

Data collected and processed: Non-precise location data

Data collected and processed: Device identifiers, Precise location data, Non-precise location data, User-provided data, Device characteristics, Browsing and interaction data, IP addresses

Data collected and processed: Non-precise location data, Device characteristics, Browsing and interaction data, IP addresses

Data collected and processed: Device identifiers, Device characteristics, Browsing and interaction data, IP addresses, Privacy choices, Authentication-derived identifiers

Data collected and processed: Device identifiers, Precise location data, Device characteristics, IP addresses

Data collected and processed: Device identifiers, Non-precise location data, User-provided data, Device characteristics, Browsing and interaction data, IP addresses, Privacy choices

Data collected and processed: Device identifiers, Device characteristics, Browsing and interaction data, Users’ profiles, Privacy choices

Data collected and processed: Device identifiers, Non-precise location data, Device characteristics, Browsing and interaction data, IP addresses, Privacy choices

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Data collected and processed: Device identifiers, Non-precise location data, Device characteristics, Browsing and interaction data, IP addresses

Data collected and processed: Device characteristics

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Data collected and processed: Device characteristics, IP addresses

Data collected and processed: Device identifiers, IP addresses

Data collected and processed: Device identifiers, Precise location data, Non-precise location data, Probabilistic identifiers, Device characteristics, Browsing and interaction data, Users’ profiles, IP addresses, Authentication-derived identifiers

Data collected and processed: Device identifiers, Non-precise location data, Probabilistic identifiers, Device characteristics, IP addresses

Data collected and processed: Device characteristics

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Data collected and processed: Device identifiers, Probabilistic identifiers, Device characteristics, Browsing and interaction data, Users’ profiles, IP addresses

Data collected and processed: Device identifiers, Device characteristics, Browsing and interaction data, IP addresses, Privacy choices

Data collected and processed: Device identifiers, Non-precise location data, Users’ profiles, IP addresses, Privacy choices

Data collected and processed: Device identifiers, Probabilistic identifiers, Device characteristics, Browsing and interaction data, IP addresses

Data collected and processed: Non-precise location data, IP addresses

Data collected and processed: IP addresses

Data collected and processed: Device identifiers, Non-precise location data, Device characteristics, IP addresses

Data collected and processed: Device identifiers, Non-precise location data, Device characteristics, Browsing and interaction data, IP addresses, Privacy choices, Authentication-derived identifiers

Data collected and processed: Device identifiers

Data collected and processed: Device identifiers, Device characteristics, Browsing and interaction data, IP addresses, Privacy choices

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Manager, TPS Policies, Procedures and Forms