Senior Claims Assessor

7 days ago

Winnipeg, Canada People Corporation Full time

We are seeking a Senior Claims Assessor to join our Coughlin team in Winnipeg, MB.

The Senior Claims Assessor is required to process claims of members for payment by applying established policies and procedures, to respond to inquiries related to claims, benefits payable, and general policies, and to mentor staff. Additionally, the Senior Claims Assessor acts as a back-up to other senior positions in the Claims Department.

The Senior Claims Assessor will:

Technical Activities & Communication
  • Process paperless and traditional claims using the claims system to properly identify missing information on forms.
  • Administer Cost-Plus Plans or Health Care Spending Accounts, including the preparation of adhoc reports for the use of the Consulting department.
  • Produce claims payments, including applying applicable deductibles.
  • Calculate the conversion of Canadian funds into foreign funds.
  • Verify eligibility of members, drugs, services, providers, co-insurance, deductibles, payments, and procedure/dental codes, including reviewing previous submissions and group contracts/policies.
  • Review and verify cheques, correspondence, forms, addresses, and reports for accuracy and completion.
  • Investigate complaints, over and underpayments, and take corrective action.
  • Interpret policies and administrative practices and correctly apply them in the adjudication of claims.
  • Perform data entry related to claims and member correspondence. Additionally, preparing correspondence for members, carriers, or clients using company standard templates.
  • Respond to clients, members, or other external contacts in a prompt, efficient, and courteous manner at all times.
  • Provide accurate and timely information/assistance to members and clients concerning coverage, processing and paying claims, and benefits parameters.
Staff Support & Mentorship
  • Review and audit the work of Claims Assessors, ensuring accurate completion of tasks required by an internal audit.
  • Provide general guidance and training to new staff to use the claims system, to understand the policies and procedures of the department, and to provide excellent customer service
  • Mentor and support staff while resolving discrepancies and recommending measures to improve productivity and quality.
To be successful as aSenior Claims Assessorwith Coughlin & Associates, you will need:
  • Completion of post-secondary education in a related field.
  • Minimum 3+ years of work related experience in health and dental claims adjudication or benefits administration.
  • Sound knowledge of medical and dental terminology in the concept of group or individual benefits administration.
  • Strong leadership abilities, including coordinating workflow, training subordinates, motivating a team and individual performance, and assisting in performance evaluations.
  • Strong working proficiency with the Microsoft Office Suite and standard office administration procedures.
  • The demonstrated ability to learn and master new software and technology.
  • Excellent grammatical, spelling, and communication skills.
  • Strong mathematical skills and attention to detail.
  • Excellent organizational skills, with the ability to prioritize and manage time effectively.
  • The ability to use tact and discretion to maintain information in the strictest of confidence.
All-star candidates will have:
  • Training in industry related courses provided by CEBS (Certified Employee Benefits Specialists), LOMA (Life Office Management Association), the ICA (International Claims Association).
  • Bilingualism in both official languages.
  • Experience processing electronic claims.
What's in it for you:
  • Learn by working alongside our experts
  • Extended health care and dental benefits
  • A retirement savings plan with company contributions
  • A suite of Health & Wellness offerings
  • Mental Health programs and support for you and your family
  • Assistance for the completion of industry designations
  • Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

About Coughlin & Associates Ltd.:

Across the country, thousands of Canadians rely on Coughlin & Associates Ltd. to design and administer their group medical, dental, disability, life insurance and pension benefits. Coughlin is a full-service benefits consultant and third party administrator. Our services include:

  • Group benefits consulting and plan marketing
  • Plan administration and correspondence
  • Claims adjudication and payment

Established in 1958, Coughlin & Associates Ltd. provides services to some of Canada’s most respected companies, unions and public service organizations

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com

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