Senior Claims Professional

2 weeks ago

Winnipeg, Manitoba, Canada One Insurance Group Full time

Senior Claims Professional
Location: remote with occasional in-office

ONE Insurance has proudly served the insurance needs of customers across Manitoba for over 70 years.We have earned our customers' trust by providing the guarantee of exceptional insurance products along with exceptional service. We are seeking experienced professionals to join our growing team.

About this Opportunity:

Reporting to the Vice President, Operations you will provide a value-added service to customers as well as our insurance advisors ensuring that customer claims are handled with care and professionalism. This position (in conjunction with fellow claims team members) is responsible for communication with customers on all claims as well as ensuring that proper claim data is entered into our broker management system. You are also responsible for maintaining insurance company relationships, assisting on Errors & Omission claims, and identifying any trends/patterns.

Key Responsibilities:

  • Act as the primary contact on all commercial and farm related claims that arise.
  • Ensure that all applicable details of a loss are submitted to the insurance company at the time a loss is reported.
  • Connect with customers, adjusters, and insurance company claims department as necessary throughout the duration of a claim.
  • Detail documentation of all claims in our broker management system (BMS), including all correspondence, contact information, reserves, payouts, and closing of the claim.
  • Mitigate potential difficult situations by working with the client and adjuster to make sure timelines are observed and followed, response times are reasonable, and that the customer receives fair treatment with respect to the settlement of their claim.
  • Follow up with the customer after a claim has concluded to gather feedback.
  • Assist on E&O claims with VP, Operations and/or Executive Team.
    • This includes reviewing files, communicating with adjusters/lawyers, gathering data from attachments/activities, etc.
  • Develop and maintain relationships with company adjusters/claim managers, third party adjusters, and restoration companies.

Ideal Skills & Qualifications:

  • 5+ years of experience in the insurance industry.
  • 3+ years of experience specifically working on large commercial insurance or large farm insurance policies and/or claims.
  • Level 2 insurance license is required. Level 3 insurance license is preferred.
  • Experience using Epic, or other insurance software and various insurance portals is a must.
  • Strong demonstrated working knowledge of Microsoft Office applications (Ex: Word, Excel, Outlook) and a general proficiency with computers
  • Must have a Manitoba Driver's License and ability to travel to all ONE Insurance locations when required.
  • Organized and efficient with strong attention to detail and the ability to multitask
  • Flexibility and a positive team player approach with effective communication skills

What makes us the ONE to choose?

  • We are a leading insurance brokerage with 28 branches, located either a short drive from Winnipeg or within the city. Each branch is exciting, unique, and provides a customer focused ONE Insurance family atmosphere.
  • We provide it all; a retirement plan, benefits with premiums paid by company (you only pay STD & LTD premiums), industry leading training, continuing education, and competitive compensation programs.
  • We like to work with the best Our engaging staff demonstrate ONE Insurance's core values each day – positive attitude, integrity, honesty, trust, teamwork and accountability.

This is your opportunity to bring your skills and passion for clients to a career with a progressive and well-respected company Please note that reasonable accommodation is available during the recruitment process.

Ready to Apply? We are excited to meet you

Human Resources at ONE Insurance Group
Unit A -3549 Pembina Highway
Winnipeg, MB Manitoba R3V 1L4

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