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Manager, Claims

4 months ago

Winnipeg, Canada HEB Manitoba Full time

**Help us serve 92,000 of Manitoba’s healthcare professionals. We are HEB Manitoba, one of the largest pension and benefit plans in the province.**

At HEB Manitoba, our Disability & Rehabilitation (D&R) Department takes a supportive and proactive approach to providing industry-leading service for our members and stakeholders.

We are seeking a highly-motivated professional to assist our members through a positive, streamlined process focusing on long-term results. Our growing organization requires an innovative individual who is ready to make a difference with us.

If you are solution oriented with a professional, positive approach and have successfully led strong and cohesive teams, then the Manager, Claims position is the opportunity you are looking for.

If this sounds like you - read on
- In your first three months as Manager, Claims, you will:_
- Begin to learn and understand the HEB Manitoba Disability & Rehabilitation Plan (long term disability plan); Plan Text; and in-house system.
- Get to know your Claims Specialist team as well as the other teams that make up the D&R department.
- Support the coordination of your team’s workload objectives.
- Provide your Assistant Director with updates on department goals, targets and metrics.
- Your responsibilities will increase:_
- Responsible for the daily management of a Claims Specialist team by working with your team to ensure turnaround times are adhered to, giving staff direction on workload management, challenging cases, department workflow and processes.
- Effectively manage employee relations and conduct both annual and informal performance meetings with your team.
- Contribute to a dynamic work environment by identifying opportunities to improve processes to better meet our service excellence and quality.
- Become a member of the senior management team and actively participate to address organizational priorities.
- Interact with other departments to ensure priorities are aligned and strong relationships are developed.

**Qualifications for Your Success**:

- Experience & Education_
- A minimum of eight years of experience managing disability claims in accordance with current and emerging disability management practices and standards.
- A minimum of five years related leadership experience with applicable supported education.
- Completion of a related Allied Health post-secondary degree or Nursing degree
- Completed or working towards National Institute of Disability Management and Research (NIDMAR) designation would be considered an asset.
- Knowledge, Competencies & Skills_
- Proven ability to organize priorities and manage a comprehensive workload in a fast-paced environment.
- Strong presentation and business communication skills.
- Proficient in the use of Microsoft Word, Excel, Outlook, and PowerPoint.
- Demonstrated commitment to continuous learning.

**Why join our team?**

The work you do will be challenging and rewarding. You will make a difference in our day-to-day operations and your initiative will be appreciated.

We offer:

- A hybrid work environment with a compressed workweek to support work/life balance.
- Comprehensive compensation & benefits package including a defined benefit pension plan.
- Professional development opportunities.
- Progressive and supportive work environment.
- A comfortable, modern environment conveniently located in downtown Winnipeg with easy access to shopping and restaurants.

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Leadership: 5 years (preferred)
- disability claims: 8 years (preferred)

Work Location: Hybrid remote in Winnipeg, MB R3C 4L5

Application deadline: 2024-06-17