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Implementation Specialist, Payroll
3 months ago
About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com
Position Summary
The Client Implementation Specialist is responsible for engaging new clients and managing the full implementation phase. This position is the Client's main point of contact during implementation and is responsible for the overall client success and satisfaction during the implementation of our products/services.
Essential Duties and Responsibilities
- Completes Client shell set up and dashboard creation in HRIS for new clients.
- Manages multiple client implementations, runs first payroll(s), and trains newly onboarded clients.
- Acts as a liaison between internal stakeholders.
- Responsible for developing and executing implementation project plan.
- Consults with clients to determine payroll, HR, TLM and benefit needs and recognizes Client business concerns to recommend and implement an appropriate solution.
- Maintains Client Space (CRM) by updating milestones, tasks, and other related items.
- Works with Business Consultant to initiate the Client Implementation process.
- Reviews and audits Client payroll and HR data for accuracy.
- Responsible for understanding our Service Types and Service Model, to better facilitate Client transition to the ongoing Service Model.
Knowledge, Skills, and Abilities
- HR/Payroll Outsourcing and/or PEO industry knowledge.
- HRIS/CRM/Systems experience.
- Canadian Payroll, Labour Standard Rules and Taxation knowledge.
- Analytical skills.
- Time management skills.
- Excellent written and verbal communications.
- Project management skills.
- Problem solving skills.
- Documentation management skills.
- Office Product knowledge.
Education & Experience
- Associate degree preferred.
- 3 years related experience required.
- PCP Certification Preferred.
