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Global Technical Product Advisor

3 months ago

Sherbrooke, Canada BRP Full time

BRP is seeking a global technical product advisor who will report to the global product support team lead for our Sea Doo brand. In addition to being part of a dynamic and motivated team, you will have the opportunity to make an impact on our organization by providing a great service experience.

YOU’LL HAVE THE OPPORTUNITY TO:

  • Provide comprehensive global product support to our dealer/distributor network, ensuring alignment with our brand promise and delivering exceptional technical assistance.
  • Offer timely technical solutions to dealership technicians, meeting service level targets and KPIs.
  • Collaborate closely with other departments, such as warranty and customer care, to streamline processes and enhance customer satisfaction.
  • Advise dealers on best practices, BRP policies, and operational guidelines to optimize service delivery and uphold brand standards.
  • Proactively coach partners and dealers on technical support issues, fostering strong relationships and promoting continuous improvement.
  • Identify communication gaps and address product-related challenges to drive future product enhancements and bolster our network’s reputation.
  • Monitor and escalate emerging issues or trends promptly, contributing to ongoing improvements in our support services and representing your sector effectively.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

  • Passionate about after-sales and support, with a relentless commitment to solving problems and enhancing service experiences.
  • Dedicated to delivering high-quality services and excelling in innovative problem-solving, especially in challenging situations.
  • Skilled in connecting product knowledge with dealer support and customer satisfaction.
  • Proficient in troubleshooting and diagnostics, with a strong grasp of electrical and mechanical theory.
  • The ability to interpret and utilize electrical wiring diagrams, schematics, service manuals, electronic parts catalogues, engineering drawings and bills of materials.
  • Experience using CRM or ERP systems and Google Suite or Microsoft Office.
  • At least 5 years of relevant technical experience in Powersports.
  • A technical degree or equivalent experience in Powersports, automotive, marine or small engine mechanics.
  • Excellent written and verbal communication skills, capable of effectively conveying technical information and ideas.
  • Fluency in English required; proficiency in French or other languages is advantageous.

This is a remote position within Canada with some travel required.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation - You want it, we have it:

  • Annual bonus: we work hard, and we know it. This yearly thank you is our way to fuel your dreams.
  • Generous paid time away: winding down is as important as creating the future of recreational products.
  • Pension plan: we want to make sure you’ll enjoy retirement; we’ve got you covered.
  • Collective saving opportunities: being part of BRP allows you to tap into the strength of our saving programs.
  • Industry leading healthcare: fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters.

What about some feel good extras:

  • Flexible work schedule: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you.
  • Summer schedule: time flies at BRP, so we hit pause to enjoy it.
  • Holiday season shutdown: between Christmas and New Year’s, we close our facilities and refill on good times.
  • Educational resources: you love what you do, and we get you resources to stay cutting-edge, so we all win together.
  • Discount on BRP products: what we build is amazing, freeing, revolutionary, and you're first in line for the experience.

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.

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