Global Technical Product Advisor

3 weeks ago

Sherbrooke, Quebec, Canada BRP Full time
Job Title: Global Technical Off-Road Vehicles Product Advisor

We are seeking a highly skilled and experienced Global Technical Off-Road Vehicles Product Advisor to join our team at BRP. As a key member of our Global Product Support team, you will play a critical role in providing exceptional technical support to our dealer/distributor network, ensuring alignment with our brand promise and delivering outstanding technical assistance.

Key Responsibilities:
  • Provide comprehensive global product support to our dealer/distributor network, ensuring alignment with our brand promise and delivering exceptional technical assistance.
  • Offer timely technical solutions to dealership technicians, meeting service level targets and KPIs.
  • Collaborate closely with other departments, such as warranty and customer care, to streamline processes and enhance customer satisfaction.
  • Advise dealers on best practices, BRP policies, and operational guidelines to optimize service delivery and uphold brand standards.
  • Proactively coach partners and dealers on technical support issues, fostering strong relationships and promoting continuous improvement.
  • Identify communication gaps and address product-related challenges to drive future product enhancements and bolster our network's reputation.
  • Monitor and escalate emerging issues or trends promptly, contributing to ongoing improvements in our support services and representing your sector effectively.
Requirements:
  • Passionate about after-sales and support, with a relentless commitment to solving problems and enhancing service experiences.
  • Dedicated to delivering high-quality services and excelling in innovative problem-solving, especially in challenging situations.
  • Skilled in connecting product knowledge with dealer support and customer satisfaction.
  • Proficient in troubleshooting and diagnostics, with a strong grasp of electrical and mechanical theory.
  • The ability to interpret and utilize electrical wiring diagrams, schematics, service manuals, electronic parts catalogues, engineering drawings and bills of materials.
  • Experience using CRM or ERP systems and Google Suite or Microsoft Office.
  • At least 5 years of relevant technical experience in Powersports.
  • A technical degree or equivalent experience in Powersports, automotive, marine or small engine mechanics.
  • Excellent written and verbal communication skills, capable of effectively conveying technical information and ideas.
  • Fluency in English required; proficiency in French or other languages is advantageous.
What We Offer:
  • Annual bonus based on the company's financial results
  • Generous paid time away
  • Pension plan
  • Collective saving opportunities
  • Industry leading healthcare fully paid by BRP
About BRP:

We are a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; It's about the journey.

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