Client Technical Support Specialist

1 week ago

Old Toronto, Canada ISTITUTO MARANGONI Full time

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more

The Dedicated Client Technical Support Specialist provides advanced, personalized support to client administrators by leveraging in-depth knowledge of the Spark Product and Benevity’s processes, alongside the specific details of the client's program. This role demands expertise in both the client’s program and the Spark Product, ensuring effective collaboration with internal teams for high-quality, timely support tailored to client administrators’ needs.

As an excellent communicator, this specialist collaborates closely with Client Success Managers, other technical support members, Project Managers, and various internal teams to deliver optimal outcomes for our clients and Benevity. With a talent for problem-solving, the specialist quickly identifies and communicates effective solutions, prioritizing consistent communication with client administrators to meet their needs effectively.

Building strong, trusting relationships with clients is fundamental, highlighting the specialist’s role in providing a superior tier 2 support experience that our client administrators value.

What you’ll do:

  • Play a key role in maintaining Benevity's top-tier client success standards
  • Enable clients to fully leverage Benevity and its product suite for successful outcomes
  • Continuously develop expertise in Benevity's offerings
  • Establish strong connections with client administrators
  • Assist clients with reporting, configuration, product features, and process inquiries to support strategic objectives and program growth
  • Support clients in daily program management and adapt to changes or new feature adoption
  • Utilize knowledge of Benevity’s products and processes for scalable, efficient solutions
  • Identify trends in client requests to enhance Benevity’s processes and products
  • Foster positive relationships with both external and internal stakeholders for prompt, quality resolutions

What you’ll bring:

  • 3+ years in Client Support, Technical Support, or Account Management
  • Strong communication and analytical skills, adept at synthesizing and articulating key points
  • Exceptional written, verbal, and phone communication skills
  • Client-focused with a dedication to quality outcomes
  • Success-driven with a clear vision and organizational skills
  • Proficient problem solver with a knack for process improvement
  • Analytical, with an eye for both big picture and details
  • Technically adept, willing to investigate and resolve challenges
  • Familiarity with Access databases
  • HTML knowledge is a plus
  • Growth mindset, eager to learn and improve
  • Professional, upholding high standards and timely project completion
  • Flexible, knows when to adapt processes
  • Results-oriented, resourceful, and committed to promises
  • Positive, can-do attitude, adaptable to a fast-paced environment
  • Motivated self-starter, effective independently and in teams
  • Influential through relationships, expertise, and data
  • Experience with B2B SaaS, technology, and a passion for nonprofits
  • Background in community investment and employee giving programs beneficial
  • Multi-lingual candidates are valued
Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where we work

At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

Join a company where DEIB isn’t a buzzword
Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com. #J-18808-Ljbffr

  • Client Technical Support Specialist

    6 days ago

    Toronto, Canada Benevity Full time

    **Meet Benevity** Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also...

  • Client Technical Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada Benevity Full time

    Meet BenevityBenevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of...

  • Client Technical Support Specialist

    2 weeks ago

    Toronto, Canada Benevity Full time

    **Meet Benevity**: The world's coolest companies (and their employees) use Benevity's technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of the first B...

  • IT Client Support Specialist

    4 weeks ago

    Toronto, Canada Ontario Securities Commission Full time

    **IT Client Support Specialist** **Information Services Branch** **Permanent, Full-time** **File #22-183** The **Ontario Securities Commission (OSC)** is the statutory body responsible for regulating Ontario’s capital markets in accordance with the mandate established in the provincial Securities Act and the Commodity Futures Act. The Commission’s...

  • IT Client Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada Ontario Securities Commission Full time

    IT Client Support SpecialistInformation Services BranchPermanent, Full-timeFile #22-183The Ontario Securities Commission (OSC) is the statutory body responsible for regulating Ontario's capital markets in accordance with the mandate established in the provincial Securities Act and the Commodity Futures Act. The Commission's mandate is to provide protection...

  • Technical Support Specialist

    3 weeks ago

    Old Toronto, Canada Shoplogix Full time

    Who we are At Shoplogix, we are on a mission to create something extraordinary: a world-class global IIoT (Industrial Internet of Things) software company that delivers real-time, 24/7 impact to manufacturers around the globe. We empower clients in 32 countries with information and insights to advance their operational excellence strategy. Our cloud-based...

  • Technical Support Specialist

    3 weeks ago

    Old Toronto, Canada Shoplogix Full time

    Who we are At Shoplogix, we are on a mission to create something extraordinary: a world-class global IIoT (Industrial Internet of Things) software company that delivers real-time, 24/7 impact to manufacturers around the globe. We empower clients in 32 countries with information and insights to advance their operational excellence strategy. Our cloud-based...

  • Technical Support Specialist

    2 weeks ago

    Old Toronto, Ontario, Canada Abbott Laboratories Full time

    Technical Support Specialist - Core Diagnostics (Toronto) page is loaded Technical Support Specialist - Core Diagnostics (Toronto) Apply locations Canada - Ontario - Remote time type Full time posted on Posted 27 Days Ago job requisition id JOB DESCRIPTION:About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's...

  • Bilingual Lab Equipment Tech Support Specialist

    2 weeks ago

    Old Toronto, Canada KNG Technical Inc. Full time

    Featured Apply Location Type Direct Hire ID j-5589 MLT Core Lab Instrumentation Tech Support (Bilingual) Apply LOCATION Toronto, ON ID POSTED A leading Canadian company in the laboratory instrument and medical devices sector, focusing on hospitals and clinical labs, is seeking a Bilingual (French/English) Lab Equipment Tech Support...

  • Bilingual Lab Equipment Tech Support Specialist

    2 weeks ago

    Old Toronto, Canada KNG Technical Inc. Full time

    Featured Apply Location Type Direct Hire ID j-5589 MLT Core Lab Instrumentation Tech Support (Bilingual) Apply LOCATION Toronto, ON ID POSTED A leading Canadian company in the laboratory instrument and medical devices sector, focusing on hospitals and clinical labs, is seeking a Bilingual (French/English) Lab Equipment Tech Support...

  • Technical Support Specialist

    4 weeks ago

    Old Toronto, Canada Cynet Systems Inc Full time

    Job Description: Responsibilities: As Technical Support Specialists, candidates will be responsible for responding to customer calls daily in a professional and efficient manner. Dealing with and resolving issues within SLA times. Providing support for the Security Products Intrusion product range. Working on both application software...

  • Technical Support Specialist

    4 weeks ago

    Old Toronto, Canada Cynet Systems Inc Full time

    Job Description: Responsibilities: As Technical Support Specialists, candidates will be responsible for responding to customer calls daily in a professional and efficient manner. Dealing with and resolving issues within SLA times. Providing support for the Security Products Intrusion product range. Working on both application software...

  • Technical Support Specialist

    1 week ago

    Old Toronto, Canada Volanté Systems Full time

    Volanté is an industry leading Enterprise Point-of-Sale (POS) company that sells its leading-edge hospitality solutions to blue-chip customers all across North America. With a team of over 100 employees in its Toronto, Ontario and Charlotte, North Carolina offices, Volanté's POS software has continuously demonstrated its ability to be flexible, scalable,...

  • Technical Support Specialist

    1 week ago

    Old Toronto, Canada Volanté Systems Full time

    Volanté is an industry leading Enterprise Point-of-Sale (POS) company that sells its leading-edge hospitality solutions to blue-chip customers all across North America. With a team of over 100 employees in its Toronto, Ontario and Charlotte, North Carolina offices, Volanté's POS software has continuously demonstrated its ability to be flexible, scalable,...

  • Technical Support Specialist

    2 weeks ago

    Old Toronto, Ontario, Canada Cynet Systems Inc Full time

    Job Description: Responsibilities: As Technical Support Specialists, candidates will be responsible for responding to customer calls daily in a professional and efficient manner. Dealing with and resolving issues within SLA times. Providing support for the Security Products Intrusion product range. Working on both application software...

  • Technical Support Specialist

    2 weeks ago

    Old Toronto, Ontario, Canada Shoplogix Full time

    Who we areAt Shoplogix, we are on a mission to create something extraordinary: a world-class global IIoT (Industrial Internet of Things) software company that delivers real-time, 24/7 impact to manufacturers around the globe.We empower clients in 32 countries with information and insights to advance their operational excellence strategy. Our cloud-based...

  • Technical Support Specialist

    3 weeks ago

    Old Toronto, Canada Shoplogix Full time

    Who we areAt Shoplogix, we are on a mission to create something extraordinary: a world-class global IIoT (Industrial Internet of Things) software company that delivers real-time, 24/7 impact to manufacturers around the globe.We empower clients in 32 countries with information and insights to advance their operational excellence strategy. Our cloud-based...

  • Technical Support Specialist

    3 weeks ago

    Old Toronto, Canada Shoplogix Full time

    Who we areAt Shoplogix, we are on a mission to create something extraordinary: a world-class global IIoT (Industrial Internet of Things) software company that delivers real-time, 24/7 impact to manufacturers around the globe.We empower clients in 32 countries with information and insights to advance their operational excellence strategy. Our cloud-based...

  • Technical Support Specialist

    1 month ago

    Toronto, Canada Barco Full time

    What’s the opportunity? We are looking for someone who wants to excel in an international working environment by providing a “red carpet” experience for cinema customers. As part of the Operations team, the Technical Support Specialist can take on the following challenges: Support our cinema customers and partners via the Service desk and project a...

  • Technical Support Specialist

    2 months ago

    Toronto, Canada Dentons Full time

    Toronto, ON, CA- Mar 11, 2024Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned with over 21,000 individuals in more than 200 offices across 80...