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Bilingual Credit/Collections Specialist

2 months ago

Mississauga, Canada Ecolab Full time
Ecolab is seeking a Bilingual Credit/Collections Specialist (remote) to provide service and support to corporate and non-corporate account customers for Ecolab's Shared Service based divisions with regard to past due invoice collection, pricing issues, order review, customer inquiries and other credit-related disputes.

What’s in it For You:
  • The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
  • The ability to make an impact and shape your career with a company that is passionate about growth
  • The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
  • Comprehensive benefits package - medical, dental, vision, matching RRSP, company paid pension, share purchase plan, tuition reimbursement and more
What You Will Do:
  • Conduct collections of corporate and non-corporate accounts via outbound phone calls, aging reports, invoice packets, order review, intranet websites, various customer A/P portals, and email correspondence with AP contacts
  • Respond to incoming calls and mail from aligned accounts and extensive interaction with both internal and external customers
  • Utilize strong written and verbal communication skills to effectively communicate in a professional manner to maintain the business relationship while collecting on past due AR
  • Research and resolve disputes and invoice issues in a timely manner
  • Provide accurate information as needed by customers, sales, and credit
Position Details:
  • This position is remote working from a home based office
  • The working hours for this position are Monday through Friday, 8:30am to 5:00pm ET.
Minimum Qualifications:
  • High School diploma or equivalent
  • 2 years of experience working in credit, finance, accounting, customer service, and/or related technical or customer service field
  • Bilingual, French/English with strong verbal and written communication skills in both languages
  • No immigration sponsorship available
Preferred Qualifications:
  • Post secondary degree or diploma in a finance, accounting, business or a related field
  • Intermediate proficiency in Microsoft Excel or Access, or the ability to be trained
  • Credit/collections experience and/or customer service experience related to large corporate customers
  • Experience in Microsoft Office (Word, Outlook and Access)
  • Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines
  • Effective oral and written communication skills
  • Must have demonstrated initiative and ability to work independently
  • Self-motivated and both detail and process oriented
  • Proven analytical and problem solving skills
  • Strong critical thinking and decision making skills
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