Development Underwriter

1 month ago

Golden Horseshoe, Canada Resolution Life Group Services Limited Full time

At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.

For customers, advisers, companies and the industry, we are making an impact worldwide.

Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance policies.

Resolution Life Australasia manages ~$30 billion in assets, services over 1 million customers with superannuation, investments, and life insurance policies, and has over 1000 employees across Australia and New Zealand.

Why us?

We are committed to providing our customers with peace of mind that their life insurance, superannuation, and investment policies are in safe and trusted hands for the long term through quality investment management, competitive premiums, and excellent customer service.

We are one of the first life insurers globally to operate in an entirely Enterprise Agile environment and have a contemporary 100% cloud-based technology offering.

The Opportunity
Are you ready to lead a transformative journey in underwriting excellence across Australia and New Zealand?

As a Development Underwriter, you will drive the evolution of our underwriting practices through strategic partnerships with key stakeholders. Working closely with Principal Underwriters and our dynamic underwriting team, your mission will be to safeguard, promote, and advance the underwriting craft. Your pivotal role will ensure that our underwriting processes and guidelines not only meet but exceed the strategic imperatives of growth, retention, and unparalleled customer satisfaction.

This opportunity offers a permanent full-time contract with flexible working arrangements that empower you to work remotely, while also allowing for occasional office presence as dictated by operational needs. Embrace the freedom to balance business imperatives with personal flexibility in a supportive environment where your contributions will shape the future of our industry.

If you possess a passion for innovation, a commitment to excellence, and thrive in collaborative environments, we invite you to apply and make your mark as a leader in underwriting transformation.

Your Story
RLA has adopted agile ways of working, providing a flexible environment for individuals to make a significant contribution to our success through the application of their skill and experience. To thrive in this environment ideally a candidate has the following attributes:

  1. As a senior member of the Underwriting Team, you will demonstrate strong underwriting craft to assess proposals and manage risk within agreed authority structure, quality requirements, and service standards.
  2. Engage proactively with the Marketing and Partnerships Chapter to develop and lead relationships with key advisors and distribution partners to drive retention and growth of key products.
  3. Liaise with cross-functional teams to develop end-to-end process improvement including Pricing/Actuarial, Operations, and Claims.
  4. Bring industry best standards to Resolution Life to drive forward underwriting craft including reinsurance relationships and industry best practice.
  5. Lead technical performance related issues through underwriting craft evolution including process enhancement, guideline reviews, and underwriting methodology changes.
  6. Utilise data across the underwriting value chain to investigate, identify trends, and drive improvement in underwriting outcomes and portfolio sustainability.
  7. Represent the underwriting craft at Claims Round Tables and drive retrospective review of claims.
  8. Complete audit processes for technical underwriting capability development and ongoing team performance.
  9. Execute underwriting case management including telephony underwriting, risk assessments, and determine customer outcomes in line with guidelines.

Experience

  1. Senior Underwriter with extensive experience and recognition as an expert within the subject area of the chapter.
  2. Experience in developing underwriting capability and transformation.
  3. Competitor knowledge in retail and group insurance Life Insurance underwriting.
  4. Knowledge of product value chains.
  5. Proactive relationships with industry working groups and associations to drive outside-in thinking.

Critical Skills
At Resolution Life, we have identified the following critical skills which are key to success in our culture:

  1. Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  2. Critical Thinking: Thoughtful process of analysing data and problem-solving to reach a well-reasoned solution.
  3. Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
  4. Business Acumen: Appreciation and understanding of the financial services industry to make sound business decisions.
  5. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

What Will We Do For You:

Our culture underpins our values and guides our decision making. It's also what makes Resolution Life a great place to work.

Resolution Life Australasia supports virtual working, and our enduring primary place of work continues to be “virtual” with the physical office and home office used interchangeably. We recognise that our workers can contribute and connect equally regardless of where they are located, and we have seen and experienced the wellbeing and benefits that come from working at home. This means some of us work at home most of the time, in the office most of the time, or a balanced mix.

Every day is an opportunity to grow – and we hope to offer our people a career, not just a job.

The learning and development opportunities we offer include supporting the completion of executive-level short courses, access to leading online learning tools, on-the-job training, and mentoring by highly experienced business leaders.

Before commencing employment in this role you will need to provide two references, full working rights, and complete police and credit checks through an online provider.

As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce, you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at talent@resolutionlife.com.au.

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