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Lead Service Coordinator

2 months ago

Edmonton, Canada Edmonton Chamber of Voluntary Organizations Full time

Organization Overview:

YWCA Edmonton is a powerful voice for equity and has been leading social change and progress for women, families and gender-diverse individuals in the capital region since 1907. Part of an international movement, YWCA Edmonton is a trusted provider of services, programs and advocacy work that transforms lives and helps build a stronger, healthier, and equitable community for all. We provide education and services to thousands every year through leadership programs, counselling, outdoor education, healing retreats and supporting people with disabilities.

Job Summary:

The Lead Service Coordinator will work closely with the Assistant Director, Disability Services to administer service delivery related to ISPs, contracts, and Service Agreements. This individual will have a person-centered approach to their work while demonstrating proficiency in skills including problem-solving, decisiveness, time management, and conflict resolution. They will be effective communicators with strong interpersonal skills, and a demonstrated understanding of professional boundaries.

Hours of work:

This is a full-time position working 37.5 hours per week and is community-based, involving regular travel to homes in Edmonton and/or the surrounding area. Flexibility in work hours is required to meet the needs of the caseload and may include evenings and weekends.

Responsibilities:

  • Oversee service delivery of the Disability Services department and provide support for the completion and implementation of Individual Service Plans, service contracts, and Service Agreements.
  • Support Assistant Director with preparation of annual department budget(s) and ensure service delivery stays within approved budgets.
  • Assist in hiring, training, supervision, and evaluation of Service Coordinators and department direct service personnel.
  • Provide coaching and leadership to expand the capabilities of Service Coordinators and direct service personnel as required by the Assistant Director.
  • Support corrective and disciplinary action of department direct service personnel as required by the Assistant Director.
  • Work with Training and Development Coordinator regarding training for department direct service personnel.
  • Ensure service delivery meets contract requirements, compliance with Creating Excellence Together (CET) standards, and that department Policies & Procedures are followed; provide input for new/revised policies and procedures as required.
  • Determine additional supports and implementation to strive for continuous quality improvement in service delivery.
  • Support Service Coordinators in developing service proposal rationales and facilitate modification of service delivery when appropriate.
  • Develop and facilitate implementation of all documentation relating to service planning and reporting.
  • Support Assistant Director in overseeing the review of all incident reports, including approving follow-up action and communication.

Authority:

  • Review all written correspondence sent out by Service Coordinators on behalf of the Disability Services department as required by the Assistant Director.
  • Contribute to decisions relating to the Disability Services department practices and procedures.
  • Consult with the Assistant Director on budget changes, proposed changes in program standards or policy, termination of employees/contractors, and any matters within the Disability Services department that may impact YWCA Edmonton's image or have legal or financial implications.

Qualifications Required:

  • Preferred post-secondary degree in Social Services.
  • Minimum of 5 years’ experience with individuals who have physical and/or developmental disabilities.
  • Demonstrated 3 years supervisory experience managing a diverse team.
  • Extensive experience and knowledge in service planning.
  • Experience in group facilitation.
  • Effective problem-solving and crisis management skills.
  • Current Intervention Record Check and Criminal Record Check, with vulnerable sector.
  • Valid class 5 Alberta driver’s license & abstract.
  • $2 million in professional liability Insurance (if applicable).

Checks & Insurance:

  • Able to provide a clear Criminal Record and Vulnerable Sector Check.
  • Able to provide a clear Youth Intervention Check.
  • Must carry a minimum of $1 Million in professional liability Insurance (if applicable).
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