Lead, Performance, Accountability

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

· Fully paid medical, dental and vision coverage from your first day

· Health care spending account

· Premium defined benefit pension plan

· 3 personal days and 2 float days annually

· Individual contributors start at 3 weeks’ vacation with 4 weeks at 2 yrs.

· Career development opportunities

· A collaborative values-based team culture

· Wellness programs

· A hybrid working model

· Participation in Communities ofInclusion

Want to make a difference in your career? Consider this opportunity.

Reporting to the Director, Performance, Accountability and Funding Allocation , the Lead, Performance, Accountability and Funding Allocation is a mid-career level position and will be responsible for reviewing and administering the accountability agreements for Health Service Providers (HSPs).

The Lead, Performance, Accountability and Funding Allocation , will be the main point of contact for managing Health Service Providers Accountability Agreement and Performance for the assigned Health service providers and will work collaboratively with the other team members within and across the Regions of Ontario Health to lead system improvements through planning and collaboration. The Lead will drive innovation through initiating performance improvement initiatives and partnering with experts in the health care disciplines.

Please be advised that the scope of this role is regional in nature and therefore, will focus on the particular needs of the HSPs for the Ontario Health North West Region

Here is what you will be doing:

• Manages performance management of Health Service Providers (HSPs) and system performance.

• Leads in the negotiation of HSPs Key Performance Indicators (KPIs) and targets including, but not limited to setting funding and functional Centres service volume targets

• Develops Subject Matter Expertise in health system programs, and related system partners.

• Leads the monitoring of accountability Health Services Providers’ contracts, identifies and apprises management of imminent problems, issues, conflicts and potential political risks and impacts.

• Provides subject matter expertise and advice to the Director, Consultant, and others as required on the operational and health system performance and risks in meeting the requirements of the Ontario Health, Ministry/OH Accountability Agreement, and any other OH requirements

• Works collaboratively within the Consultant and Director to develop and manage critical stakeholder relationships and consultations and resolves a range of highly sensitive service provider relationship management issues

• Collaboratively develop strategies and tactics to increase the health service spread and scale for identified initiatives/solutions

• Maintains and develop the materials to enhance work performance, such as communications, reference material and reporting tools

• Work collaboratively with other teams and partners in Ontario Health North Region for sharing of best practice, identification of innovations for spread and scale, share learnings, and identify opportunities for regional consistency in HSP Performance Management, Performance Monitoring, and Funding Allocation.

• Leads in the completion of Service Accountability Agreements (SAAs) in a designated sector, from inception to completion, including the development of work-back schedules and supporting document

• Identifies opportunities to improve performance across the health care system and engage healthcare leaders in change initiatives.

• Lead the design and implementation of innovations in health care through collaboration with HSP’s to drive performance and quality improvement and improved equitable patient and client outcomes

• As assigned, lead in negotiation with HSPs to set performance and Funding targets

• Manages Funding Allocation and Quality base procedures allocation and reallocation

• Works with and collaborates with other team members of the Performance, Accountability and Funding Allocation team to complete system level project items as assigned

• Supports the development and implementation of regional Performance Framework and Funding allocation Framework.

• Provides advice and input to the development of health system and integration plans

• Provides Consultant and Director with recommendations related to Ministry/Ontario Health directed programs

• Participates in and contributes to inter-Ontario Health dialogue on the provincial performance management framework and its application to local health service delivery organizations, as appropriate and requested

• Leads committees and HSP performance meetings as assigned

• Leads and manages the integration activities as necessary from the performance and accountability perspectives including development of integration tracker and ensure progress reports are received and evaluated

• Other Ad-hoc requests as assigned

• Supports the quarterly risk management cycle, including supporting engagement of internal stakeholders across North Region business units to identify risks and develop appropriate risk responses through mitigation and contingency plans.

• Plans and leads Service Provider Organization performance audits

• Provides subject matter expertise and advice to the Consultant and Director related to HSPs Performance measurements and improvements

• Coordinate with HSPs to support implementation of auditor general recommendations and respond to inquiries

• Maintains strong working relationship with HSPs in support of proactive/effective performance, issue management and completion of SAAs from inception to completion, including the development of work-back schedules.

• Develops issues management and escalation process, project evaluation and monitoring, including the infrastructure to track key indicators.

• Identify and implement innovative practices to further improve processes in alignment with the performance management strategy and framework.

• Participates and contributes to internal planning groups and working groups as appropriate and requested.

• Demonstrate subject matter expertise on priority health system issues, including performance measurement, health system data and HSP funding.

Here is what you will need to be successful:

Education and Experience

• University degree, preferred in Business Administration, Health Administration, Finance, Accounting or equivalent work experience

• 5-7 years of experience within the healthcare community in Ontario in a finance, decision support, analytics & reporting, project management or a similar role

Knowledge and Skills

• Advanced knowledge of analytical and interpretation skills that would support quality outcomes.

• Knowledge and experience of the Ontario healthcare system, accountability agreements and contract performance management and related issues

• Knowledge of performance management and evaluation techniques in one or more health sectors related to administrative and clinical performance

• Ability to translate health system questions into data analyses, and to clearly explain results and limitations of analyses.

• Ability to simplify complex information.

• Experience with health system data and reporting.

• Demonstrated leadership skills including the ability to influence others and facilitate meetings

• Demonstrated ability to build and maintain effective, strong relationships with internal and external stakeholders (liaison role)

• Effective team player and strong ability to work in a team environment and independently

• Solid project management experience and skills including knowledge of project management methodologies, tools and templates (PMP certification is an asset)

• Administratively strong and able to converse well with HSPs and other regions as required

• Advanced knowledge of applications and tools used in data management and statistical analysis

• Excellent organizational, time management, interpersonal and communication skills to work with HSPs, management team and liaise with colleagues

• Able to use a variety of software programs in the Microsoft Office Suite (Outlook, Word, Excel, Power Point, Project)

• Financial acumen

• English/French bilingual would be an asset.

Employment Type:Temporary Full Time, Fixed Term

Salary Band: 6

Location: Ontario (currently hybrid; subject to change)

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Internal Application Deadline Date: April 8, 2024

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled.

We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process.

Note: As part of the initial recruitment screening process, applicants must confirm that they are fully vaccinated against COVID-19. If applicants are not fully vaccinated, they will be required to identify any accommodation needs pursuant to a protected ground under the Code. Applicants who identify an accommodation need will be required to provide supporting documentation with respect to their need for accommodation when requested by Ontario Health. If no such accommodation is identified, the applicant will not be eligible to proceed through the recruitment process.