Claims Specialist, Auto

4 weeks ago

Ottawa, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

About the role

We’re looking for a Claims Specialist, Auto to join our growing team

As a Claims Specialist, you will be responsible for providing technical expertise to a team of claims professionals. You will be accountable for applying expert knowledge on the most complex claims and for supporting the management team throughout various tasks.

Working within our hybrid model, this opportunity can be in either of the following Ontario office locations: Toronto, Mississauga or Ottawa.

What you’ll do here:

  • Act in a consultative and advisory capacity on liability determination, investigation, policy interpretation, settlement negotiation and reserve establishment for complex personal and commercial auto claims.
  • Manage highly sensitive/complex escalations and complaints (e.g., higher level of complaints, executive complaints, media exposure, regulatory involvement).
  • Provide ongoing coaching advice and guidance to various key stakeholders.
  • Participate or lead large projects or processes improvement with limited oversight from manager.
  • Facilitate integration of new processes within current operations.
  • Recommend changes to documentation (business processes, user guides, and procedures) to gain efficiency.
  • Review and audit claims auto files to be compliant with established guidelines and processes.
  • Assist management/provide backup support depending on business needs.

What you bring to the table:

  • Strong technical skills in automobile claims and experience in dealing with legal and regulatory policy interpretation and implementation.
  • Minimum 8 years of Auto Claims experience.
  • Proven ability to influence, advise and coach others to deliver results.
  • Strong communication and customer service skills.
  • Effective coordination and negotiation skills.
  • Workforce management and experience in a contact center environment would be an asset.
  • University degree or any combination of training and experience deemed relevant for the role.

What we offer:

  • A financial rewards program that recognizes your success.
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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