Payroll onboarding manager

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Job Description

The Opportunity

The Payroll Implementation Manager opportunity is an individual contributor position and contributes to the overall success of John Hancock Retirement by managing the onboarding of the payroll process and payroll interfaces to the John Hancock’s Enterprise/TRS platform. They focus on supporting the finalization and transition of implementation payrolls to the online payroll tool and in-force payroll team.

We are looking for a candidate based in Halifax as this is a hybrid role (in office 3 days per week).

Responsibilities

• Manage relationship with the client and client’s payroll provider to establish a payroll feed, set up the payroll interface(s) recordkeeping system and confirm integrity of test files sent during conversion.
• Manage internal relationships during conversion with Project Managers, Sales, Relationship Management and Client Services.
• Participate in internal and external conversion project team meetings.
• Focus on escalated payroll plans and issues that are impacting the implementation timeline and ensure they are resolved before handing off to the in-force payroll team.
• Process payrolls and serve as main payroll contact for “live” clients that have not yet transitioned to the in-force payroll administration team.
• Act in a project manager role and have ownership of in-force plan payroll provider changes.
• Attend training as required to stay current with system and product enhancements and process changes or improvements.
• Assist with procedure development and management.
• Responsibilities may also include completion of new plan set up on the recordkeeping platform.

How will you create impact?

Payroll Implementation Manager team members report to the Implementation Operations Manager and are first line of communication with clients and vendors all matters payroll onboarding. This team supports established clients who incur changes within existing payroll.

What motivates you?

• You obsess about customers, listen, engage, and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What are we looking for?

• US Retirement, Implementation, Payroll Operations or Client Service experience.
• Project Management experience.
• University degree or related experience required.
• Accountability: Manages own performance, priorities, and outcome. Takes personal accountability when acting on all customer requests or issues.
• Client/customer facing experience required.
• Outstanding oral and written communication skills and interpersonal skills.
• Ability to adapt to technology.
• Strong analytical/problem solving skills.
• Demonstrate ability to work in a team environment.
• Ability to work effectively within geographically dispersed team, leverage knowledge across the organization.
• Demonstrated ability to multi-task and work in high volume, deadline oriented, fast paced environment.
• Candidate must be detail oriented resulting in quality work.
• A keen desire to learn, understand the ‘why’.
• Candidate should be goal oriented and have an entrepreneurial spirit.
• Experience with Microsoft Word, Excel, Salesforce and AWD.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you.

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity, and Inclusion: We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-JH
#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.