Current jobs related to Resolution Specialist - London - Carfax

  • Resolution Specialist

    3 months ago

    London, Canada CARFAX Full time

    Join Team CARFAX as a Resolution SpecialistIsn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed...

  • Dispute Resolution Specialist

    7 days ago

    London, Ontario, Canada Intact Financial Corporation Full time

    About the RoleWe are seeking a highly skilled Claims Representative III, Accident Benefits, Dispute Management Team to join our team on a 12-month secondment/contract opportunity.As a Claims Representative Level III, you will oversee disputes on Accident Benefit files, utilizing your expertise to provide mentoring and coaching throughout the Accident Benefit...

  • Dispute Resolution Specialist

    7 days ago

    London, Ontario, Canada Intact Financial Corporation Full time

    About the RoleWe are seeking a highly skilled Claims Representative III, Accident Benefits, Dispute Management Team to join our team on a 12-month secondment/contract opportunity.As a Claims Representative Level III, you will oversee disputes on Accident Benefit files, utilizing your expertise to provide mentoring and coaching throughout the Accident Benefit...

  • IT Support Specialist

    3 weeks ago

    London, Ontario, Canada CB Canada Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at CB Canada. As an IT Support Specialist, you will be responsible for providing top-tier technical support to our clients, troubleshooting complex issues, and escalating problems to senior team members when necessary.Key ResponsibilitiesProvide high-level technical support to...

  • IT Support Specialist

    3 weeks ago

    London, Ontario, Canada TD Bank Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at TD Bank. As a key member of our IT department, you will be responsible for providing technical support and expertise to our customers and internal stakeholders.Key ResponsibilitiesTechnical SupportProvide technical support and troubleshooting for a wide range of IT systems...

  • IT Support Specialist

    3 weeks ago

    London, Ontario, Canada TD Bank Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at TD Bank. As a key member of our IT department, you will be responsible for providing technical support and expertise to our customers and internal stakeholders.Key ResponsibilitiesTechnical SupportProvide technical support and troubleshooting for a wide range of IT systems...

  • ERP Support Specialist

    3 weeks ago

    London, Ontario, Canada EMCO Corporation Full time

    ERP Support Specialist ERP Support Specialist Join our team at EMCO Corporation, a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. With over 115 years of experience, we provide quality and cutting-edge products that help support residential, commercial and infrastructure...

  • Desktop Support Specialist

    5 hours ago

    London, Ontario, Canada PeopleToGo Full time

    Job SummaryWe are seeking a skilled Desktop Support Specialist to join our team at PeopleToGo. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients, troubleshooting hardware and software issues, and performing routine maintenance tasks.ResponsibilitiesProvide technical support and assistance...

  • Desktop Support Specialist

    2 hours ago

    London, Ontario, Canada PeopleToGo Full time

    Job SummaryWe are seeking a skilled Desktop Support Specialist to join our team at PeopleToGo. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients, troubleshooting hardware and software issues, and performing routine maintenance tasks.ResponsibilitiesProvide technical support and assistance...

  • ERP Support Specialist

    3 weeks ago

    London, Ontario, Canada EMCO Corporation Full time

    Job SummaryWe are seeking a highly skilled ERP Support Specialist - Tier I to join our team at EMCO Corporation. As a key member of our ERP Support Team, you will be responsible for providing high-quality technical support to our Profit Centre teammates, ensuring that they receive the assistance they need to perform their duties effectively.Key...

  • ERP Support Specialist

    3 weeks ago

    London, Ontario, Canada EMCO Corporation Full time

    Job SummaryWe are seeking a highly skilled ERP Support Specialist - Tier I to join our team at EMCO Corporation. As a key member of our ERP Support Team, you will be responsible for providing high-quality technical support to our Profit Centre teammates, ensuring that they receive the assistance they need to perform their duties effectively.Key...

  • Human Resources Specialist

    3 months ago

    London, Canada Western University Full time

    **Classification & Regular Hours**: Hours per Week: 35 Salary Grade: 14 Please note, there are 2 vacancies available. **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for...

  • Customer Operations Specialist

    4 months ago

    London, Canada Joerns Healthcare Full time

    Position Summary: In collaboration with the Sr. Manager US Customer Success and the Customer Success Supervisors, the **Customer Operations Specialist **is responsible for providing complete customer experience to all capital customers. The job holder will take ownership for and lead the complete customer experience process ensuring that customer resolution...

  • Technical Service Specialist

    3 weeks ago

    London, Ontario, Canada AppleOne Full time

    **Job Summary**AppleOne is seeking a highly skilled Technical Service Specialist to join our team. As a Technical Service Specialist, you will be responsible for providing technical direction and assistance to customers in the operation, maintenance, repair, and installation of process control and instrumentation products.**Key Responsibilities:**Provide...

  • Technical Service Specialist

    3 weeks ago

    London, Ontario, Canada AppleOne Full time

    **Job Summary**AppleOne is seeking a highly skilled Technical Service Specialist to join our team. As a Technical Service Specialist, you will be responsible for providing technical direction and assistance to customers in the operation, maintenance, repair, and installation of process control and instrumentation products.**Key Responsibilities:**Provide...

  • Customer Operations Specialist

    4 months ago

    London, Canada Joerns Healthcare LLC Full time

    Position Summary: In collaboration with the Sr. Manager US Customer Success and the Customer Success Supervisors, the **Customer Operations Specialist **is responsible for providing complete customer experience to all capital customers. The job holder will take ownership for and lead the complete customer experience process ensuring that customer resolution...

  • Technical Support Specialist

    2 weeks ago

    London, Ontario, Canada PartnerIT Corporation Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at PartnerIT Corporation. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our computer networks.Key ResponsibilitiesProvide technical assistance to clients via...

  • Technical Support Specialist

    2 weeks ago

    London, Ontario, Canada PartnerIT Corporation Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at PartnerIT Corporation. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our computer networks.Key ResponsibilitiesProvide technical assistance to clients via...

  • Collections Specialist

    2 weeks ago

    London, Ontario, Canada Chubb Fire & Security Group Full time

    Job SummaryWe are seeking a highly skilled Collections Specialist to join our team at Chubb Fire & Security Group. As a key member of our collections team, you will be responsible for resolving outstanding past-due accounts and providing exceptional service to our customers.Key ResponsibilitiesConduct thorough analysis of accounts receivable to identify...

  • Collections Specialist

    2 weeks ago

    London, Ontario, Canada Chubb Fire & Security Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Collections Specialist to join our team at Chubb Fire & Security Group. As a key member of our collections team, you will be responsible for resolving outstanding past-due accounts and providing exceptional service to our customers.Key ResponsibilitiesConduct thorough analysis of accounts receivable...

Resolution Specialist

3 months ago

London, Canada Carfax Full time
Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day week continues in Summer 2024

As a Resolution Specialist, you will use your stellar research and analysis skills to support customers and improve the overall accuracy of CARFAX’s valued product, the CARFAX Report. Resolution Specialists assist customers from a centralized corporate center, serving more than 30,000 customers annually that are located throughout North America. As the Resolution Specialist, you serve as the customer’s primary point of contact with CARFAX and handle their case through to resolution.

At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our London office subject to change with future business needs.

What you’ll be doing:
  • Conduct internal and external research and analysis to ensure requested changes to the data can be supported and/or should be made
  • Respond to customer inquiries in a timely manner through all media (phone, email, chat, etc.), communicating cordially and professionally with customers
  • Manage assigned cases through to resolution by providing comprehensive customer service and defusing potentially escalating situations
  • Work with internal customers and external data providers to verify data, including any and all supporting documentation
  • Educate customers on CARFAX products, services, and vehicle history information, promoting their importance and value
What we’re looking for:
  • 3 – 5 years’ experience in a customer-facing, professional environment or some equivalent combination of experience and education, including military experience
  • Research and analytic experience with an emphasis on organization and attention to detail
  • Excellent communication skills, including the ability to understand the customer’s point of view and complex issues and respond clearly to translate them into easily understood, clear messages for the customer
  • Creative thinking and curiosity with the ability to make sound decisions based on substantiated evidence
  • A sense of urgency and a passion for customer service, satisfaction and solutions
  • To thrive in a fast paced environment where multitasking is the norm
  • Experience working in a metrics-based role
  • Ability to work independently and as part of a team
  • Proficiency in MS Word, Excel and Outlook and CRM tools, Salesforce preferred
What’s in it for you:
  • Competitive compensation, benefits and generous time-off policies
  • 4-Day summer work weeks and a winter holiday break
  • 401(k) / DCPP matching
  • Annual bonus program
  • Casual, dog-friendly, and innovative office spaces.
Don’t just take our word for it:
  • 10X Virginia Business Best Places to Work
  • 9X Washingtonian Great Places to Work
  • 9X Washington Post Top Workplace
  • St. Louis Post-Dispatch Best Places to Work
About CARFAX

, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX Vehicle History Report to consumers and the automotive industry. CARFAX owns the world's largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell - Show me the CARFAX. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.

CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify. #J-18808-Ljbffr