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Business System Administrator
1 month ago
The Business System Administrator role is ensuring the smooth operation of business systems. You will be a subject matter expert responsible for support, administration, and implementation of new technologies. You will also ensure to maintain the system and improve the systems. Responsibilities will include maintaining the ERP System (GP Great Plains), CRM System (Hubspot), Warehouse System (Kardex, PowerPick, Panatrack), and any other major application software we use. You will also communicate, coordinate, and collaborate with other teams to understand business needs where you will get the chance to analyze needs, solve problems, and create quality solutions within our IT Infrastructure or future projects.
The successful applicant will:
- Support sales and marketing managers with reporting and analytic tools including but not limited to sales reporting tools, customer analytic reports, forecasting modules, and inventory trending reports.
- Assist in making a dynamic sales force links strategy and sales operational actions that rely on objectives, plans, budget, and control.
- Analyze sales processes, develop, and prepare all the master sales budgets and the rolling forecasts for Clarion.
- Maintain Microsoft Great Plains along with proper documentation.
- Maintain HubSpot System, Gleanquote, and Reporting.
- Maintain the Kardex System (PowerPick) and Panatrack to ensure all transactions are flowing to the system as required.
- Maintain Administrator status for corporate business applications such as Propel and Jitterbit.
- Support Purolator, ATS, and any shipping software.
- Provide support and assistance for SPS and EDI transactions.
- Maintain the E-Commerce website and implement the next upgrade.
- Maintain and support the Payment System (KIP).
- Maintain and support API & Webservices for Microsoft GP Integration.
- Document all problems, troubleshooting steps, and final resolutions in the helpdesk ticketing system.
- Work with and escalate problems (when required) to the IT Manager.
- Participate with the Regulatory team on Quality Control Compliance protocol.
- Deploy regular updates of software when required and have a proper schedule timeline for release.
- Develop help & tips sheets and other proactive documentation to assist end users.
- Onboard new hires, including training in the business system and key functionalities end users need to be aware of.
- Participate in creating a Knowledge Base for end-user reference.
- Participate & collaborate with vendors on different application support and enhancement.
- Facilitate the transition of end user input to new business systems when required.
- Work in collaboration with other departments to find solutions to recurrent problems related to the Business System.
- Familiarity with integrating different systems or add-ons to ERP System or CRM System.
- Perform special projects when required.
- Backup of IT Helpdesk when required.
We are seeking a candidate with the following attributes:
- 3-7 years of experience in a Business System Administrator role.
- University or College degree in Information Technology or related field.
- Must have experience in SQL Server and SQL scripting.
- Must have experience in a Virtual Server environment.
- Must have experience using API, Webservices & Powershell scripting.
- Must have experience creating reports.
- Knowledge of using SmartConnect.
- Knowledge of using CRM Systems such as HubSpot.
- Knowledge of using Microsoft Great Plains.
- Knowledge of using PowerBI or willingness to learn.
- Familiarity with IT ticket tracking tools.
- Proactive in learning new technologies and providing new solutions.
- Strong relationship and collaboration skills.
- Proactive with strong problem-solving skills.
- Ability to speak, read, and write French is an asset.