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Senior Manager, Channel Management

3 months ago

Old Toronto, Canada Scotiabank Full time

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us. As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

Purpose

The Senior Manager of Direct Channels will play a pivotal role in developing and managing ScotiaConnect Host-to-host strategy. This role requires a dynamic individual contributor with a deep understanding of transaction banking, cash management products, and channel solutions. The successful candidate will be responsible for enhancing customer experience, driving innovation, and ensuring the seamless integration of multi-channel initiatives across the bank's global footprint, with a specific focus on establishing the Canadian framework and payment types aligned to the existing Global offering.

What You’ll Do:
  1. Channel Strategy Development:
    • Define and implement a comprehensive channel management strategy aligned with the bank's overall business objectives.
    • Analyze market trends and customer behaviors to inform channel strategies and product offerings.
    • Collaborate with regional teams to tailor strategies that address local market needs while maintaining global consistency.
    • Focus on establishing and integrating the Canadian framework and payment types with existing global offerings.
  2. Product Management:
    • Oversee the development, enhancement, and lifecycle management of digital channels (e.g., online banking, mobile banking, APIs) for cash management and transaction banking products.
    • Work closely with product managers to ensure that channel solutions support and enhance product capabilities.
    • Manage product roadmaps and prioritize initiatives based on customer needs, market trends, and business impact.
  3. Customer Experience and Innovation:
    • Identify opportunities for innovation and differentiation in channel offerings.
    • Implement feedback mechanisms to capture customer insights and continuously refine channel solutions.
  4. Marketing and Sales Support:
    • Develop marketing and sales collateral to support RFP responses and sales initiatives.
    • Collaborate with sales and marketing teams to create compelling content that highlights the value and capabilities of channel solutions.
    • Ensure alignment of marketing materials with overall product and channel strategy.
  5. Stakeholder Management:
    • Build and maintain strong relationships with internal and external stakeholders, including technology teams, operations, sales, and customers.
    • Act as a liaison between business units and technology teams to ensure channel initiatives are aligned with business goals.
    • Provide regular updates to senior management on channel performance, initiatives, and industry developments.
  6. Performance and Analytics:
    • Establish key performance indicators (KPIs) and metrics to measure the effectiveness of channel initiatives.
    • Utilize data analytics to monitor channel performance, identify trends, and drive data-driven decision-making.
    • Report on channel performance, highlighting successes, areas for improvement, and action plans.
  7. Compliance and Risk Management:
    • Ensure all channel initiatives comply with regulatory requirements and internal policies.
    • Work with risk and compliance teams to identify and mitigate potential risks associated with digital channels.
    • Maintain a strong focus on data security and privacy across all channel platforms
What You'll Bring:
  • Bachelor’s degree in Business, Finance, Information Technology, or a related field; MBA or equivalent advanced degree preferred.
  • Minimum of 7-10 years of experience in channel management, product management, or related roles within the banking or financial services industry.
  • Strong understanding of cash management and transaction banking products.
  • Proven track record in developing and executing channel strategies that drive business growth and improve customer experience.
  • Experience in establishing frameworks and payment types in specific regions, particularly Canada.
  • Excellent analytical, strategic thinking, and problem-solving skills.
  • Strong leadership and team management abilities.
  • Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively with diverse stakeholders.
  • Knowledge of digital banking trends, technologies, and regulatory environments.
  • Experience with agile methodologies and project management tools is a plus.

Interested? If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: 'for every future', we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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