Download Support Specialist

4 weeks ago

Winnipeg, Canada Hub International Full time

Ignite your potential. Impact what matters.

Hi, we’re HUB – a network of doers with diverse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a difference. Where pushing ourselves forward helps us give more to others.

When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

The Opportunity

The Download Support Specialist is responsible for maintaining the highest level of customer service to our internal and external affiliates displaying strong written and verbal communication skills. They will deliver the highest standard of review, assignment, and processing of the various facets of Download including but not limited to Policy Suspense, ADI Suspense and EDOC suspense.

Download Support Specialist provides informative communication and support with Team Lead, Management and Executive members relating to production and download. Maintains the highest level of professionalism to our internal and external affiliates displaying strong written and verbal communication skills.

Full-Time career working out of our Winnipeg Head Office branch location.

What you will bring to the role –
  1. Post-Secondary Education.
  2. Minimum of 2 years of experience in Procedures of EPIC Broker Management System.
  3. Strong team player experience with the ability to work independently.
  4. Great attitude, self-motivated and logical thinker that can work in a fast-paced environment.
  5. Strong interpersonal and organizational skills.
  6. Strong time management, prioritization, and multitasking skills.
  7. Strong understanding of Microsoft Office (Power Point, Word, Excel).
  8. Strong verbal and written communication skills.
  9. Ability to exercise initiative and follow-up skills.
Why Join HUB?
  1. An exceptional, welcoming, and inclusive company culture.
  2. Excellent compensation, benefits, RRSP match, referral incentives, and company perks.
  3. Work flexibility.
  4. Paid educational training and vast learning opportunities.
  5. Room for advancement and growth within the organization.
  6. Paid day off for your birthday – we want to celebrate you
What makes us different than all the rest?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:
  1. Entrepreneurship: We encourage innovation and educated risk-taking.
  2. Integrity: We do the right thing every time.
  3. Teamwork: We work together to maximize results.
  4. Accountability: We measure and take responsibility for outcomes.
  5. Service: We serve clients, communities, and colleagues.

Ready to join HUB and build a career in a rapidly growing industry? Apply today for The Download Support Specialist opportunity at our Winnipeg Head location

If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization.

Department Business Operations

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

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