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Floral Manager

1 month ago

Burlington, Canada Fortinos Full time

Overview:

To order and merchandise floral products in order to service customers with the best possible variety and quality of creative and fresh floral arrangements while achieving maximum sales and profit.

Passion & commitment to customer service is a key driver for our Company.

Duties and Responsibilities:

  • Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience.
  • To be responsible for establishing correct costs and retails, under the direction of the franchisee, ensuring maximum gross profits.
  • To work in and oversee responsibility for Garden Centre operations and other seasonal programs as required.
  • To provide excellent customer relations through selling, educating and consulting in order to strengthen customer loyalty.
  • To design innovative and exciting fresh, silk and dried flower arrangements.
  • To be responsible for interviewing and selecting all new hires.
  • To schedule, direct and supervise all floral department employees.
  • To ensure the maintenance of safety procedures and sanitation standards, as per company policy.
  • To respond immediately to any customer inquiries, requests and complaints, ensuring courteous customer relations at all times.
  • To perform other duties as assigned.

The Ideal Candidate Would Possess:

  • Exceptional customer service skills.
  • Minimum of three to five years’ experience in the floral industry, preferably with two years of management experience; Garden Centre experience is an asset.
  • Post-secondary education in floral design or specialized on-the-job training.
  • The ideal candidate must possess a competent working knowledge of plant and flower care.
  • Flexibility to work a variety of hours which include days, evenings and weekends.
  • Ability to work in a fast-paced environment, under pressure.
  • Excellent communication and interpersonal skills.

How You’ll Succeed:
At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‐trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

We are committed to creating a diverse and inclusive workplace.
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

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