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Floral Manager

2 months ago


Burlington, Ontario, Canada Fortinos Full time

Job Summary:

We are seeking a highly skilled and experienced Floral Manager to join our team at Fortinos. As a key member of our retail team, you will be responsible for overseeing the floral department, ensuring exceptional customer service, and driving sales and profit growth.

Key Responsibilities:

  • Provide exceptional customer service, ensuring a courteous and personalized experience for all customers.
  • Establish and maintain accurate costs and retail prices, ensuring maximum gross profits.
  • Oversee the daily operations of the floral department, including scheduling and supervising employees.
  • Design and create innovative and exciting fresh, silk, and dried flower arrangements.
  • Interview and select new hires, ensuring a strong team dynamic.
  • Ensure the maintenance of safety procedures and sanitation standards, as per company policy.
  • Respond promptly to customer inquiries, requests, and complaints, ensuring courteous customer relations at all times.

Requirements:

  • Minimum of three to five years' experience in the floral industry, preferably with two years of management experience.
  • Post-secondary education in floral design or specialized on-the-job training.
  • Competent working knowledge of plant and flower care.
  • Flexibility to work a variety of hours, including days, evenings, and weekends.
  • Ability to work in a fast-paced environment, under pressure.
  • Excellent communication and interpersonal skills.

What We Offer:

At Fortinos, we value our employees and offer a dynamic and inclusive work environment. We are committed to creating a diverse and inclusive workplace, and we welcome applications from candidates who share our values.