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Senior Manager FSQA

4 months ago

Abbotsford, Canada HelloFresh Full time
About the Role

Job Location: Toronto, Ontario OR Edmonton, Alberta OR Abbotsford, British Columbia  AND 50% of the time they will travel between DCs & hubs across the country

Schedule: Monday to Friday 8:30am - 5pm

As the Senior Manager, FSQA you will ensure that all HFCA sites (Distribution Centers and Hubs) Nationally, have full compliance with CFIA regulations, Food Safety programs, Quality Programs, BRC Standard requirements, and HF Internal Audit standards. You will lead the practice of maintaining the highest level of food safety and quality for our products. This role will be located at HQ in Toronto and will need to travel between Distribution Centers and Hubs all over Canada.

What you will be doing:

  • Responsible for hiring, training, development, training, performance review, and calibration of direct and indirect reports at HelloFresh DCs across the country.
  • Implementation of new and updated processes at the DCs and distribution hubs including communication of changes and timelines to DC management, pre-launch training, monitoring the effectiveness of roll-outs, providing feedback on potential areas for improvement, etc.
  • Responsible for DCs in preparing for and leading internal & third party audits, ensuring corrective actions are implemented and RCAs are conducted for all non-conformances in a timely manner.
  • Responsible for food safety complaint follow-ups and escalations, maintenance and improvement of FS and Quality KPIs, implementation of HACCP and Food Safety Programs, and box transit test program across all DCs.
  • Owner of ingredient quality improvement projects for DC operations while working in close collaboration with the Quality and Technical team.
  • Support food safety risk assessments and root cause analysis on ad-hoc issues identified at the DCs as well as cross-department projects related to product improvement.
  • Support business strategies and expansion/improvement projects by working in close collaboration with a solution-oriented approach with cross functional teams.
  • Continually strive to meet and improve HelloFresh’s protocol for achieving the highest level of quality and food safety.
  • Lead and support local, national, and North American strategic FSQA initiatives, driving continuous improvement initiatives at all levels.
  • Other duties as assigned.

At a minimum, you have: 

  • Post-secondary education in Biological or Food Sciences, or equivalent work experience (at least 7 years) in a similar role within food manufacturing, assembly, or distribution
  • Strong knowledge of federal and local government regulations with a strong familiarity of the SFCA/R.
  • In-depth knowledge of food safety systems and HACCP principles and experience implementing and maintaining HACCP plans
  • Experience in managing teams,  implementing and standardizing programs across multiple sites.
  • Background in food microbiology is a major asset
  • Internal and external audit experience (CFIA, GFSI standard (BRC/SQF)
  • Proven project management experience including demonstrated change management competency
  • Excellent organizational and time management skills
  • Strong leadership and communication skills
  • Energetic, enthusiastic, committed with a can-do flexible attitude and solution oriented approach to problem solving.
  • Embrace change, challenge and working in an autonomous way
  • Strong passion for food is a must 

What you’ll get in return:

  • Competitive salary and health benefits
  • 75% discount on HelloFresh or Chefs Plate weekly box subscription
  • High impact work to help feed thousands of families in Canada
  • Opportunity to learn and grow
  • Work with a hard-working and supportive team

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you

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