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Client Engagement Representative
2 months ago
Job Details
The Client Engagement Representative will strengthen subscription client relationships by providing insights, training and best practices while upselling new services to existing clients. They will introduce potential use-cases and communicate the Return-On-Investment (ROI) of implementing best practices with our key strategic partners in order to increase utilization and achieve our retention goals.
Position Responsibilities
- Maintain and maximize revenue across your client-base through increasing product utilization and customer retention through the demonstration of product use-cases and their ROI
- Establish a coaching relationship with assigned accounts
- Collaborate with Regional Sales Managers on executing plans for dealer groups and dealerships in your region
- Prepare and execute presentations to demonstrate value in the CARFAX Canada family of products
- Perform effective training and demos on how to use our products, add products, and address any resulting questions or concerns
- Leverage our Customer Relationship Management (CRM) database to identify opportunities, run reports, and track and maintain accounts
Education and Experience Required:
- 2+ years of sales or account management experience
- A background demonstrating your competitive nature
- Strong communication, presentation, and negotiation skills
- Excellent time management skills
- A positive attitude and desire to celebrate wins
- Ability to work individually and as part of a team
- Very adept at identifying and solving problems
- Ability to build relationships
- Strong industry knowledge an asset
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