Current jobs related to Intermediate Service Desk Analyst - Calgary - Airswift
-
Global Service Desk Analyst
3 days ago
Calgary, Alberta, Canada Long View Systems Full timeJoin Our Team as a Global Service Desk AnalystWe are seeking a highly skilled and motivated Global Service Desk Analyst to join our Integrated Global Services team. As a key member of our team, you will play a critical role in delivering exceptional service to our clients across the globe.About the RoleThe Global Service Desk Analyst will be responsible for...
-
Global Service Desk Analyst
3 days ago
Calgary, Alberta, Canada Long View Systems Full timeJoin Our Team as a Global Service Desk AnalystWe are seeking a highly skilled and motivated Global Service Desk Analyst to join our Integrated Global Services team. As a key member of our team, you will play a critical role in delivering exceptional service to our clients across the globe.About the RoleThe Global Service Desk Analyst will be responsible for...
-
Global Service Desk Analyst
6 days ago
Calgary, Alberta, Canada Long View Systems Full timeJoin Our Team as a Global Service Desk AnalystWe are seeking a highly skilled and motivated Global Service Desk Analyst to join our Integrated Global Services team. As a key member of our team, you will play a critical role in delivering exceptional service to our clients across the globe.About the RoleThe Global Service Desk Analyst will be responsible for...
-
Global Service Desk Analyst
5 days ago
Calgary, Alberta, Canada Long View Systems Full timeJoin Our Team as a Global Service Desk AnalystWe are seeking a highly skilled and motivated Global Service Desk Analyst to join our Integrated Global Services team. As a key member of our team, you will play a critical role in delivering exceptional service to our clients across the globe.About the RoleThe Global Service Desk Analyst will be responsible for...
-
Service Desk Support Analyst
5 days ago
Calgary, Alberta, Canada Black Diamond Group Full timeJob Title: Service Desk Support AnalystBlack Diamond Group is seeking a highly skilled Service Desk Support Analyst to join our team in Calgary, AB. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our hardware and software infrastructure.Key...
-
Service Desk Support Analyst
6 days ago
Calgary, Alberta, Canada Black Diamond Group Full timeJob Title: Service Desk Support AnalystBlack Diamond Group is seeking a highly skilled Service Desk Support Analyst to join our team in Calgary, AB. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our hardware and software infrastructure.Key...
-
Global Service Desk Analyst
2 days ago
Calgary, Alberta, Canada Long View Systems Full timeJoin Our Team as a Global Service Desk AnalystWe are seeking a highly skilled and motivated Global Service Desk Analyst to join our Integrated Global Services team. As a key member of our team, you will play a critical role in delivering exceptional service to our clients across the globe.About the RoleThe successful candidate will be responsible for...
-
Global Service Desk Analyst
1 day ago
Calgary, Alberta, Canada Long View Systems Full timeJoin Our Team as a Global Service Desk AnalystWe are seeking a highly skilled and motivated Global Service Desk Analyst to join our Integrated Global Services team. As a key member of our team, you will play a critical role in delivering exceptional service to our clients across the globe.About the RoleThe successful candidate will be responsible for...
-
Global Service Desk Analyst
7 days ago
Calgary, Alberta, Canada Long View Systems Full timeJoin Our Team as a Global Service Desk AnalystWe are seeking a highly skilled and motivated Global Service Desk Analyst to join our Integrated Global Services team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients across the globe.About the RoleThe successful candidate will...
-
Global Service Desk Analyst
7 days ago
Calgary, Alberta, Canada Long View Systems Full timeJoin Our Team as a Global Service Desk AnalystWe are seeking a highly skilled and motivated Global Service Desk Analyst to join our Integrated Global Services team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients across the globe.About the RoleThe successful candidate will...
-
Global Service Desk Analyst
4 days ago
Calgary, Alberta, Canada Long View Systems Full timeJoin Our Team as a Global Service Desk AnalystWe are seeking a highly skilled and motivated Global Service Desk Analyst to join our Integrated Global Services team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients across the globe.About the RoleThe successful candidate will...
-
Global Service Desk Analyst
4 days ago
Calgary, Alberta, Canada Long View Systems Full timeJoin Our Team as a Global Service Desk AnalystWe are seeking a highly skilled and motivated Global Service Desk Analyst to join our Integrated Global Services team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients across the globe.About the RoleThe successful candidate will...
-
Service Desk Support Analyst
2 days ago
Calgary, Alberta, Canada Black Diamond Group Full timeJob Title: Service Desk Support AnalystBlack Diamond Group is seeking a highly skilled Service Desk Support Analyst to join our team in Calgary, AB. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our hardware and software infrastructure.Key...
-
Service Desk Support Analyst
2 days ago
Calgary, Alberta, Canada Black Diamond Group Full timeJob Title: Service Desk Support AnalystBlack Diamond Group is seeking a highly skilled Service Desk Support Analyst to join our team in Calgary, AB. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our hardware and software infrastructure.Key...
-
Global Service Desk Analyst
7 days ago
Calgary, Alberta, Canada Long View Systems Full timeAbout the RoleWe are seeking a highly skilled and bilingual Global Service Desk Analyst to join our Integrated Global Services team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients across the globe.Key ResponsibilitiesProvide tier I support for all IT and communications...
-
Global Service Desk Analyst
7 days ago
Calgary, Alberta, Canada Long View Systems Full timeAbout the RoleWe are seeking a highly skilled and bilingual Global Service Desk Analyst to join our Integrated Global Services team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients across the globe.Key ResponsibilitiesProvide tier I support for all IT and communications...
-
Service Desk Analyst/Project Support
1 month ago
Calgary, Canada Microserve Full timeLocation: Calgary, Alberta Type: Fixed Term/Contract Job #0 Service Desk Analyst/Project Support (7 Month Contract) Location: Calgary, AB Staffing Placement Opportunity The Opportunity: We are seeking an experienced technologist to assist with the implementation of several end-user-focused projects and provide Level 1/Level 2 Service...
-
Service Desk Analyst
1 week ago
Calgary, Canada Mount Royal University Full time**Job Description**: **About MRU**: Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Today, Mount Royal offers 14 bachelor degrees and 38 majors, along with a wide range of diploma and certificate options. We boast a diverse community with...
-
Service Desk Analyst
24 hours ago
Calgary, Alberta, Canada Mount Royal University Full timeAbout Mount Royal UniversityMount Royal University is a vibrant institution located in Calgary, Alberta, Canada. Founded in 1910, the university has grown to offer 14 bachelor degrees and 38 majors, along with a wide range of diploma and certificate options. With a diverse community of nearly 16,000 credit students, over 5,500 non-credit students, and about...
-
Service Desk Analyst
1 day ago
Calgary, Alberta, Canada Mount Royal University Full timeAbout Mount Royal UniversityMount Royal University is a vibrant institution located in Calgary, Alberta, Canada. Founded in 1910, the university has grown to offer 14 bachelor degrees and 38 majors, along with a wide range of diploma and certificate options. With a diverse community of nearly 16,000 credit students, over 5,500 non-credit students, and about...
Intermediate Service Desk Analyst
3 months ago
We are seeking a dedicated and experienced Tier 1 Intermediate Service Desk Analyst to join our team. The successful candidate will provide technical support to end-users, troubleshoot technical issues, and escalate problems to appropriate teams as necessary. This role requires excellent communication skills, the ability to work independently, and a strong customer service orientation.
Tier 1 Intermediate Service Desk Analyst
Location: Calgary, Canada
Job Type: Full-time, Onsite
Job Description:
We are seeking a Tier 1 Intermediate Service Desk Analyst. The successful candidate will be responsible for providing technical support to end-users, troubleshooting technical issues, and escalating issues to the appropriate teams. The candidate should have excellent communication skills, be able to work independently, and have a strong customer service orientation.
Responsibilities:
- Provide Tier 1 Phone support and manage tickets submitted via email and service catalogue.
- Provide technical support to end-users via phone, email, and chat.
- Troubleshoot technical issues related to hardware, software, and network connectivity.
- Escalate issues to the appropriate teams when necessary.
- Document all support requests and resolutions in Freshservice or other ITSM tool.
- Provide excellent customer service to end-users.
- Work independently and as part of a team to meet service level expectations.
- Update Tier 1 knowledge articles as required.
- 5 years of experience in a Tier 1 service desk role.
- 5 years of experience with Microsoft Windows and Office 365
- Experience with Freshservice or other ITSM tool.
- Excellent communication skills.
- Strong customer service orientation.
- Ability to work independently and as part of a team.
- Strong trouble-shooting and problem-solving skills.
Sign in or register for Airswift Digital to stay updated with recommended jobs.
#J-18808-Ljbffr