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Service Desk Support Analyst

2 months ago

Calgary, Alberta, Canada Black Diamond Group Full time
Job Title: Service Desk Support Analyst

Black Diamond Group is seeking a highly skilled Service Desk Support Analyst to join our team in Calgary, AB. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our hardware and software infrastructure.

Key Responsibilities:
  • Manage and resolve technical incidents in a timely and efficient manner
  • Provide technical support to employees via phone, email, and in-person
  • Investigate and troubleshoot technical issues related to hardware, software, and network connectivity
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with the latest technology trends and advancements
Requirements:
  • Computer Science degree or diploma with relevant experience
  • Minimum 2 years of experience in a technical support role
  • Proficient in Microsoft Office Suite and Office365 administration
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Black Diamond Group is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service.