Service Desk Support Analyst

2 days ago

Calgary, Alberta, Canada Black Diamond Group Full time
Job Title: Service Desk Support Analyst

Black Diamond Group is seeking a highly skilled Service Desk Support Analyst to join our team in Calgary, AB. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our hardware and software infrastructure.

Key Responsibilities:
  • Manage and resolve technical incidents in a timely and efficient manner
  • Provide technical support to employees via phone, email, and in-person
  • Investigate and troubleshoot technical issues related to hardware and software
  • Configure and maintain user accounts and access control security devices
  • Assist with security audits and testing
  • Monitor and report on technical incidents and trends
Requirements:
  • Computer Science degree or diploma with demonstrated experience
  • Minimum 2 years of experience in a corporate IT environment
  • Proficient in Microsoft Office Suite and Office365 administration
  • Excellent communication and customer service skills
  • Ability to work well independently and in a team environment
Physical Requirements:
  • Office environment with prolonged sitting and computer use
  • Crawling under desks and lifting up to 50 lbs

Black Diamond Group is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service.

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