Customer Engagement Specialist

3 days ago

Old Toronto, Canada Adecco Canada Full time

Adecco is currently hiring a temporary full-time detail-oriented Customer Engagement Specialist to work for our client in Toronto, ON. In this role you will be responsible for improving the in-app experience through strategic merchandising of grocery, convenience, retail, and alcohol. This includes working with item collections, offers, and marketing surfaces, which have direct impact on both customer conversion and engagement. Having accurate search quality improves the experience of customers, leading to better conversion and platform reliability.

This role requires a detail-oriented individual with a passion for optimizing customer interactions and driving results, if this describes you apply today

  • Pay Rate: $ 45/hour

  • Location: Toronto, ON (Hybrid - Tuesdays and Thursdays in office)

  • Job type: Temporary | Full-time | 6-month contract

Here's why you should apply:

  • 4% vacation paid weekly

  • Paid weekly accurate and on time

  • Strong health and safety programs

  • Medical and dental benefits once qualified

  • Free training programs

  • New and quicker onboarding process

Responsibilities:

  • Monitor the quality of searches and submit tickets for identified issues to be resolved

  • Collaborate with Catalog team on catalog quality and seasonal occasions

  • Build, deploy, and refresh in-app curated surfaces and item collections

  • Support analysis of item collections and offers to track conversion and impact

Qualifications:

·         Must be legally eligible to work, and reside in Canada

  • Ability to thrive in a fast-paced and ambiguous environment

  • High attention to detail and strong process/project management skills

  • 1+ year of experience working within an operations (or similar) role

  • Excel/Google Sheets proficiency

  • SQL experience a plus

  • Bilingual (French Canadian) a plus

Are you interested in this position? Apply now Our dynamic team of recruiters will reach out if you qualify for this role.

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