Level 3 IT Technician

4 weeks ago

Edmonton, Canada RedARX Cyber Group Full time

Location: Edmonton or Remote (Canada) Company: REDARX Cyber GroupAbout UsREDARX Cyber Group is a leading Managed Security Service Provider (MSSP) specializing in cybersecurity, infrastructure management, and cloud solutions. We operate on NIST and CIS control frameworks, managing complex Microsoft 365, Azure, and on-premise environments. We’re looking for a Level 3 Technician who thrives on solving complex problems, leading escalations, and mentoring others.Key ResponsibilitiesManage and troubleshoot Windows Server environments (2016–2022), Active Directory, Group Policy, and domain trusts.Configure and maintain networking infrastructure — firewalls, VLANs, VPNs, switches (SonicWall, Unifi, Dell, etc.).Oversee Hyper-V, Azure AD, and hybrid environments (VMs, replication, failover).Implement and monitor cybersecurity tools (EDR, ThreatLocker, Bitdefender, etc.).Handle escalations from Tier 1/2 technicians and provide root-cause analysis.Participate in infrastructure projects — migrations, deployments, and audits.Document procedures, maintain asset accuracy in PSA (HaloPSA), and enforce security policies.Required Skills & Certifications5+ years of professional IT experience with a focus on servers and networking.Strong understanding of DNS, DHCP, routing, and switching fundamentals.Expertise with Microsoft 365 and Entra administration.Familiar with NIST/CIS security controls and incident response.Excellent troubleshooting and communication skills.Preferred Certifications (one or more):Microsoft Certified: MS-102, SC-900, MS-900CompTIA Security+ or ISC2 Cisco CCNA or CCNPVMware or Hyper-V certificationFortinet NSE 4+ or SonicWall CSSAWhat We OfferCompetitive compensation and growth path within a cybersecurity-focused company.Flexible work environment with remote options.Access to enterprise-grade tools, training resources, and certifications.Opportunity to lead and shape infrastructure standards across multiple clients.

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