Level 3 IT Technician

2 weeks ago

Edmonton, Alberta, Canada RedARX Cyber Group Full time $90,000 - $120,000 per year

Location:
Edmonton or Remote (Canada)

Company:
REDARX Cyber Group

About Us

REDARX Cyber Group is a leading Managed Security Service Provider (MSSP) specializing in cybersecurity, infrastructure management, and cloud solutions. We operate on NIST and CIS control frameworks, managing complex Microsoft 365, Azure, and on-premise environments. We're looking for a
Level 3 Technician
who thrives on solving complex problems, leading escalations, and mentoring others.

Key Responsibilities

  • Manage and troubleshoot Windows Server environments (2016–2022), Active Directory, Group Policy, and domain trusts.
  • Configure and maintain networking infrastructure — firewalls, VLANs, VPNs, switches (SonicWall, Unifi, Dell, etc.).
  • Oversee Hyper-V, Azure AD, and hybrid environments (VMs, replication, failover).
  • Implement and monitor cybersecurity tools (EDR, ThreatLocker, Bitdefender, etc.).
  • Handle escalations from Tier 1/2 technicians and provide root-cause analysis.
  • Participate in infrastructure projects — migrations, deployments, and audits.
  • Document procedures, maintain asset accuracy in PSA (HaloPSA), and enforce security policies.

Required Skills & Certifications

  • 5+ years of professional IT experience with a focus on servers and networking.
  • Strong understanding of DNS, DHCP, routing, and switching fundamentals.
  • Expertise with Microsoft 365 and Entra administration.
  • Familiar with NIST/CIS security controls and incident response.
  • Excellent troubleshooting and communication skills.

Preferred Certifications (one or more):

  • Microsoft Certified: MS-102, SC-900, MS-900
  • CompTIA Security+ or ISC2
  • Cisco CCNA or CCNP
  • VMware or Hyper-V certification
  • Fortinet NSE 4+ or SonicWall CSSA

What We Offer

  • Competitive compensation and growth path within a cybersecurity-focused company.
  • Flexible work environment with remote options.
  • Access to enterprise-grade tools, training resources, and certifications.
  • Opportunity to lead and shape infrastructure standards across multiple clients.

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