Level 3 Computer

This job posting was written by a **human** because we’re looking for great **people**to join our team and provide outstanding service to our clients. Who are also awesome **people**, if this sounds interesting, read on.
- Located in the Edmonton area
- Minimum of 4 years IT Support or related experience
- Team lead, supervisory, or management experience
- Broad knowledge base including desktop, server, and network infrastructure
- High level of Cybersecurity awareness and capability
- Strong communication skills

**About Us**

Tier 3 I.T. Solutions has been helping businesses thrive since 1990. We specialize in designing, implementing, and supporting the technologies that power our clients’ operations. Guided by our mission—**to build stronger businesses through thoughtful technology implementations**—we continuously challenge ourselves to grow, learn, and excel in service of our clients.

We’re proud supporters of the communities that support us, and have focused our donations on: STARS Air Ambulance, Riseup Society of Alberta, Community Options, Horizons Centre, Leduc LINX, Leduc Regional Housing Foundation, Edmonton Meals on Wheels, and many other local organizations.

As a member of our Technical Services Team, you’ll play a key role in enhancing the **stability, security, supportability, and strategic alignment** of our clients’ technology environments. You’ll work hands-on with a wide range of technologies, consult with internal teams, and deliver solutions directly to clients.

Successful technicians at Tier 3 IT are strategic thinkers who understand how technology impacts business operations. They communicate clearly with clients and colleagues, take ownership of their work, and maintain high standards in planning, execution, and documentation.

**This position is accountable for the following results**:

- Providing support and escalation services to clients and other technicians.
- Working with our teams to design and deploy technology projects for our clients with an eye on minimizing risk and interruption.
- Scheduling follow up time and tasks as needed to ensure our clients have a pleasant experience with any changes or support requests.
- Communicating with clients on status of projects, support tasks, and answering inquiries.
- Install, configure, and troubleshoot technology for our clients (Remotely and onsite)
- Document all technology changes in our knowledgebase in order to support our clients properly after changes are implemented.
- Managing expectations and relationships with our clients during projects, and ongoing support activities.
- Develop and maintain processes so we are constantly improving the delivery of our solutions.

**Duties and Responsibilities**
**Delivering solutions and services to our clients, including but not limited to**:

- Cloud Solutions (365 Exchange, Azure, SharePoint, OneDrive, etc.)
- Network Technology (Firewalls, Switches, Access Points, etc.)
- Endpoint Solutions (Workstations, Printers, etc.)
- Infrastructure Solutions (Servers, NAS/SAN, etc.)
- Backup Solutions (Offsite and onsite solutions)
- Security Solutions (Endpoint Protection, Phishing Simulators, SSO/SAML Solutions, etc.)
- Support for a broad range of client systems, software, and infrastructure.

**Managing support inquiries and outcomes, including but not limited to**:

- The delivery of any of the above solutions
- Participating in client onboardings, and solutions upgrades
- Internal/Special projects
- Vendor Management and Support
- Working with the delivery of new line of business solutions to our clients.
- Providing support and services to our client base.
- Documenting all technology changes involved with any projects, including developing some self-help and support documents to support new technologies.
- Recording all time and efforts in our management software.
- Identifying opportunities for new technology solutions or changes to our current technology.
- Recommending standards for our teams.
- Audits and reporting for client compliance needs.
- Reducing time waste, it is important to stay within time budgets and identify instances where time may be spilling over before it becomes critical.

**Required Skills**:

- Coordination skills
- Organized and detail orientated
- Effective Time Management
- Team Player
- Multi-tasking
- Ability to work on long-term projects and objectives
- Advanced knowledge of IT concepts
- Great communication skills
- Driven to accomplish goals

**Criteria for Consideration**
- 4+ years of relevant technology based work experience
- Excellent communication and customer service skills
- Strong organizational skills and a penchant for detail-oriented work
- A collaborative mindset and team focused approach
- Must be able to provide a clean criminal background check
- Must possess a valid drivers license that is free from major infractions and deemed to be insurable by our vehicle insurance provider.

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$8