Customer Experience Specialist
2 weeks ago
CUSTOMER EXPERIENCE SPECIALISTA Customer Experience (CX) Specialist ensures positive customer experience by interacting with customers, both internal and external, gathering feedback, and communicating with customers to ensure complete satisfaction is met based on service requirements. Responsibilities include handling inquiries, resolving issues across various channels (phone, email, chat), analyzing customer data (OTP – On Time Performance) and onboarding new accounts and accounts at risk. Key responsibilitiesCustomer interaction: Work directly with customers to resolve inquires and issues via phone, email, and chat in a timely manner.Problem-solving: Resolve customer issues in a timely professional manner – missed deliveries, appointments not met, damages. Onboarding of New Accounts: Develop SOP for new accounts for shipping LTL across the country, working with various terminals and operational departments and holding reviews to ensure all requirements are met to customers satisfactionAt Risk Accounts: Determine root cause for customer complaints and hold internal and external calls to work through the issues for compliance to customer. Work with all terminals and operational departments to resolve matters and continue to keep sales updated on critical issues.Shift: Monday - Friday (9:00am - 5:00pm) Required skills and qualificationsCommunication: Excellent communication, presentation, and interpersonal skills, with the ability to work effectively with diverse teams both in-office and via teams.Problem-solving: Strong ability to investigate issues with continued follow-up involving different areas of the company until issue resolvedTechnical proficiency: Proficiency in CX software and technologies, including CRM systems (e.g., Salesforce), and Microsoft OfficeAdaptability: Ability to manage multiple priorities and adapt to changing needs.Experience: Previous experience in customer service or key account support required. Transportation knowledge is an asset but not necessarily required.
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Customer Experience Specialist
3 weeks ago
Vaughan, Canada Fastfrate Group Full timeA Customer Experience (CX) Specialist ensures positive customer experience by interacting with customers, both internal and external, gathering feedback, and communicating with customers to ensure complete satisfaction is met based on service requirements. Responsibilities include handling inquiries, resolving issues across various channels (phone, email,...
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Customer Experience Specialist
3 weeks ago
Vaughan, Canada Fastfrate Group Full timeA Customer Experience (CX) Specialist ensures positive customer experience by interacting with customers, both internal and external, gathering feedback, and communicating with customers to ensure complete satisfaction is met based on service requirements. Responsibilities include handling inquiries, resolving issues across various channels (phone, email,...
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Customer Experience Specialist
3 weeks ago
Vaughan, Canada Challenger Motor Freight Inc Full timeCustomer Experience Specialist - Fastfrate Group (Woodbridge)Join to apply for the Customer Experience Specialist - Fastfrate Group (Woodbridge) role at Challenger Motor Freight Inc.A Customer Experience (CX) Specialist ensures positive customer experience by interacting with customers, both internal and external, gathering feedback, and communicating with...
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Customer Experience Specialist
3 weeks ago
Vaughan, Canada Challenger Motor Freight Inc Full timeCustomer Experience Specialist - Fastfrate Group (Woodbridge)Join to apply for the Customer Experience Specialist - Fastfrate Group (Woodbridge) role at Challenger Motor Freight Inc.A Customer Experience (CX) Specialist ensures positive customer experience by interacting with customers, both internal and external, gathering feedback, and communicating with...
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Customer Client Specialist
4 hours ago
Vaughan, Canada Punjabi Food Truck Inc. Full timePunjabi Food Truck Inc. is seeking a friendly and dynamic **Customer Client Specialist** to join our team on a part-time basis. As a part-time Customer Client Specialist, you will play a key role in ensuring our customers have a delightful experience when visiting our food truck. If you're enthusiastic, customer-focused, and love Punjabi cuisine, we...
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Customer Experience Associate
2 weeks ago
Vaughan, Canada Atlas Tools & Machinery Full timeCustomer Experience Associate (Call Centre) Join to apply for the Customer Experience Associate (Call Centre) role at Atlas Tools & Machinery Atlas Tools & Machinery provided pay range This range is provided by Atlas Tools & Machinery. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range...
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Customer Onboarding Specialist
6 days ago
Vaughan, Canada Palomar Jewelry Full time**Palomar Jewelry** **Customer Onboarding Specialist Job Description** **Company** Palomar Jewelry is an industry leading jewelry manufacturing & wholesale company based in Vaughan, ON. We design and deliver exceptional jewelry for some of the world’s largest retailers. **Mission** We’re looking for a Customer Onboarding Specialist to join our team....
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Remote Customer Experience Specialist
4 weeks ago
Greater Sudbury, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southw, Canada ForgeFit Full timeA leading fitness equipment provider is seeking a Remote Customer Service Specialist to enhance customer satisfaction. The role involves responding to inquiries, solving problems, and ensuring a positive experience. Ideal candidates will have at least 1 year of relevant experience and are passionate about fitness. This position offers competitive pay,...
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Customer Service and After Sales Specialist
3 weeks ago
Vaughan, Canada Delta Plumbers Inc. Full timeCustomer Service and After Sales Specialist Salary: $18–$22 per hour (based on experience) About the Role We are seeking a reliable and professional Customer Service & After-Sales Specialist to join our growing team. This is a full-time, in-person role where you will play a key part in managing customer satisfaction and maintaining strong client...
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Personal Support Worker
1 week ago
Vaughan, Canada Elite Specialist Group Full timeElite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment, and therapy for patients who have been in motor vehicle accidents. We are looking for highly motivated and passionate Personal Support Workers for our clients in Brampton. You will be required to assist with daily...
