Customer Service and After Sales Specialist

2 weeks ago


Vaughan, Canada Delta Plumbers Inc. Full time

Customer Service and After Sales Specialist Salary: $18–$22 per hour (based on experience) About the Role We are seeking a reliable and professional Customer Service & After-Sales Specialist to join our growing team. This is a full-time, in-person role where you will play a key part in managing customer satisfaction and maintaining strong client relationships after services have been provided. Responsibilities Answer and manage incoming customer phone calls in a polite, professional manner Handle requests related to discounts, refunds, or billing adjustments Address and resolve customer concerns, including negative reviews and feedback Maintain accurate records of customer interactions and service resolutions Ensure a smooth after-service experience by providing updates, support, and follow-ups Collaborate with internal teams to resolve issues quickly and efficiently Look for opportunities to improve customer satisfaction and loyalty Requirements Previous customer service or call-handling experience preferred Strong communication and problem‑solving skills Ability to remain calm and professional in challenging situations Organized, detail‑oriented, and able to multitask Positive attitude with a customer‑first mindset Must be available to work full‑time, on‑site What We Offer Competitive hourly pay ($18–$22 based on experience) Supportive team environment Opportunities for growth within the company How to Apply Please DM with the subject line “Customer Service & After‑Sales Specialist Application.” Seniority level Entry level Full‑time Repair and Maintenance (Industry) #J-18808-Ljbffr


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