Customer Service Scheduler

5 days ago

Mississauga, Canada Envirotech Office Full time

Envirotech is Canada's largest dealer of Remanufactured and new Office Furniture. We are growing again and need to fill the role of Customer Service Scheduler.


REPORTING TO: CUSTOMER SERVICE MANAGER

PURPOSE:

As a scheduler, your goal will be to ensure that all customer service activities within the customer service dept. are performed effectively and efficiently to provide excellence in Customer Satisfaction. Client-driven and an effective problem solver, you deliver outstanding results accurately and in a timely fashion, with knowledge and integrity. Your prime objective is to communicate with clients, vendors, sales reps and installers to coordinate activities relating to the successful delivery & installation of all orders and projects to completion. Importantly, you will focus all actions and activities towards sustaining Envirotech’s leadership position in achieving the highest level of service to our customers.

RESPONSIBILITIES:

You will have accountability and responsibility for:

  • Scheduling orders, in coordination with Production, Client & Installation requirements
  • On large projects, liaising with all parties involved to ensure requested dates are met, booking docks, elevators, meeting scheduling requirements
  • Communicating regularly on all orders via e-mail to schedule jobs, clarifying client booking of electricians and cablers and providing any information/clarification required
  • Effectively working with Sales Reps to ensure transfer of information on projects for coordination
  • Preparing and organizing delivery & installation packages for installers, with customized requirements
  • Following up on orders to ensure client satisfaction
  • Maintenance of Outstanding Order Report for accurate and updated information on outstanding orders
  • Cooperative working relationship with all departments within Envirotech to promote an exceptional client experience
  • Working for Continuous Improvement in all our processes, you work with all departments within Envirotech to initiate and encourage open communication, dialogue and change
  • Back-up for all other Customer Service Coordinator activities, Order Entry, Vendor Invoicing, filing, etc.

PROFESSIONAL CAPABILITIES:

Skills and Abilities: You are proficient with computers, Business Central, Project-Spec, Sharepoint, and Excel. Communication and people skills are best in the field

Education and Experience: Your background includes: At least 2 Years experience in commercial office furniture. You also require strong organizational and communication skills.

PERFORMANCE CRITERIA: As a Scheduler, you will work collaboratively with sales staff and clients to consistently deliver exceptional customer service. A skilled problem solver who is open-minded and flexible, you are mindful of cost-effectiveness while still solving client issues to their satisfaction. Organized and conscientious regarding follow-through, and able to prioritize, you will consistently deliver results. Disciplined and thorough, you possess a sense of urgency for productivity and performance.

  • Customer Service Scheduler

    5 days ago

    Mississauga, Canada Envirotech Office Full time

    Envirotech is Canada's largest dealer of Remanufactured and new Office Furniture. We are growing again and need to fill the role of Customer Service Scheduler.REPORTING TO: CUSTOMER SERVICE MANAGERPURPOSE:As a scheduler, your goal will be to ensure that all customer service activities within the customer service dept. are performed effectively and...

  • Customer Service Scheduler

    4 days ago

    Mississauga, Canada Envirotech Office Full time

    Envirotech is Canada's largest dealer of Remanufactured and new Office Furniture. We are growing again and need to fill the role of Customer Service Scheduler. REPORTING TO: CUSTOMER SERVICE MANAGER PURPOSE: As a scheduler, your goal will be to ensure that all customer service activities within the customer service dept. are performed effectively and...

  • Customer Service Scheduler

    4 days ago

    Mississauga, Canada Envirotech Office Full time

    Envirotech is Canada's largest dealer of Remanufactured and new Office Furniture. We are growing again and need to fill the role of Customer Service Scheduler.REPORTING TO: CUSTOMER SERVICE MANAGERPURPOSE:As a scheduler, your goal will be to ensure that all customer service activities within the customer service dept. are performed effectively and...

  • Customer Care Lead

    12 hours ago

    Mississauga, Canada Epiroc Customer Center Full time

    _**Customer Care Lead - Mississauga, ON**_ **RESPONSIBILITIES**: Provide technical/commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...

  • Customer Service Scheduler

    5 days ago

    Mississauga, Ontario, C4W, Peel region, Canada Envirotech Office Full time

    Envirotech is Canada's largest dealer of Remanufactured and new Office Furniture. We are growing again and need to fill the role of Customer Service Scheduler.REPORTING TO: CUSTOMER SERVICE MANAGERPURPOSE:As a scheduler, your goal will be to ensure that all customer service activities within the customer service dept. are performed effectively and...

  • Project Scheduler

    5 days ago

    Mississauga, Canada Service Plus Aquatics Inc Full time

    SERVICE PLUS AQUATICS Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known for our leadership in design/build services, restoration and repair, and facility management, specializing in _ - LEED design. Dedication, on-going training and...

  • Customer Service Representative

    1 week ago

    Mississauga, Canada national tire sales & service Full time

    **Position title**: Customer Service Representative As a Customer Service Representative you will be the first point of contact for customers and you will provide administrative support across the office. You will handle the flow of people through the tire shop and ensure that all receptionist responsibilities are completed accurately and delivered with...

  • Automotive Service Advisor

    4 months ago

    Mississauga, Canada VP Automotive Service Center Full time

    **About us** VP Automotive Service Center Providing Automotive Service Expertise for over 20 years. **Description**: The customer service advisor is the first point of contact for our clients. Therefore, this position requires strong customer service skills, good technical knowledge. The day to day responsibility is to ensure an excellent customer...

  • Customer Service Advisor

    12 hours ago

    Mississauga, Canada VP Automotive Service Center Full time

    **About us** VP Automotive Service Center Providing Automotive Service Expertise for over 20 years. **Description**: The customer service advisor is the first point of contact for our clients. Therefore, this position requires strong customer service skills, good technical knowledge. The day to day responsibility is to ensure an excellent customer...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Canada E-Link Electronics Service Centre Full time

    **Samsung - CSR Position** Our team is growing Samsung team as we are seeking a full time Customer Service Representative to join our dynamic team. The individual will be part of the Csr team and responsible as main key person between our service facility and customers. Full time - Monday thru Saturday (9-5pm) Job description: - Receive customers at our...

  • Dispatcher/customer Service Representative

    4 months ago

    Mississauga, Canada Toronto Appliances Service Ltd. Full time

    *Job Summary* As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and support. You will be the primary point of contact for customers, handling inquiries, resolving issues, and coordinating with internal teams to meet customer needs. *Responsibilities* - Utilize knowledge of...

  • Automotive Service Advisor

    7 months ago

    Mississauga, Canada VP Automotive Service Center Full time

    **About us** VP Automotive Service Center Providing Automotive Service Expertise for over 20 years. **Description**: The customer service advisor is the first point of contact for our clients. Therefore, this position requires strong customer service skills, good technical knowledge. The day to day responsibility is to ensure an excellent customer...

  • Service / Scheduling Coordinator

    4 weeks ago

    Mississauga, Canada Onyx Fire Protection Services Full time

    COMPANY DESCRIPTION: Onyx-Fire Protection Services Inc. is the fastest growing full-service fire protection company. Currently, we are seeking a **Service / Scheduling Coordinator** to join our team! **JOB DESCRIPTION**: The Service / Scheduling Coordinator is a full-time, **in-office** position who is responsible for, but not limited to the following...

  • Service Manager, Scheduling, and Logistics

    7 months ago

    Mississauga, Canada Unilux CRFC Full time

    Unilux has designed and manufactured HVAC solutions for high-rise residential properties for 51 years. Our products are installed in over 500,000 condominiums, apartments, hotels, and seniors homes across North America. **Unilux CRFC** is a division focused on replacing the aged fan coil equipment in the thousands of residential buildings over 20 years old....

  • Service Coordinator/scheduler

    1 day ago

    Mississauga, Canada Troy Life & Fire Safety Ltd. Full time

    **Troy Life & Fire Safety Ltd. **is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. Proudly Canadian, we are an employee owned company with over 875 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of...

  • Service Coordinator/scheduler

    7 months ago

    Mississauga, Canada Troy Life & Fire Safety Ltd. Full time

    **Troy Life & Fire Safety Ltd. **is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. Proudly Canadian, we are an employee owned company with over 1000 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of...

  • Full-time Scheduling/customer Service Assistant

    7 months ago

    Mississauga, Canada Thrive Group Full time

    **AbleLiving Services** is a non-profit organization providing personal support services to adults with disabilities living within their own home or one of our independent living facilities. Our clients direct and customize the services they receive and we support them to maximize their independence and enhance their quality of life. We provide services...

  • Scheduler

    7 months ago

    Mississauga, Canada Allied Universal Full time

    Scheduler **Overview**: We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior...

  • Customer Service

    1 day ago

    Mississauga, Canada GREENLIGHT TRAFFIC AND DISTRIBUTION INC. Full time

    **Job description** Role Responsibilities: - Assigning, monitoring and executing incoming service calls - Strong focus on professional customer service - Problem solving of day to day activities - Service Job management/entry - Customer relationship management and ongoing work order management - Administrative responsibilities - Other duties as...

  • Scheduler

    7 days ago

    Mississauga, Canada Allied Universal® Full time

    Scheduler **Overview**: We are North Americaas leading security services provider with over 300,000 phenomenal employees. At Allied Universal®, we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team....