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Desktop Support Technician
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RDJ Bakeries, a distinguished food manufacturer renowned for its exceptional crackers, is seeking talented individuals to join our growing Finance team. With a focus on quality and innovation, we collaborate with global partners to deliver delightful, delectable treats that captivate our customers. As a part of our diverse and dynamic team, you'll have the opportunity to contribute to our mission of shaping the future of cracker perfection. Apply now to the Desktop Support Technician position and be a part of our exciting journey
Job purpose
Responsible to ensure that the company’s computer network is running smoothly and efficiently.
Duties and Responsibilities
The associate’s primary functions and responsibilities are as follows:
- Work collaboratively with IT colleagues in Service Desk, Security, Networking and Database Administration to resolve issues and implement solutions.
- Monitor corporate central ticketing system to ensure timely resolution of support issues.
- Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
- Assist in the planning, documentation, and installation of various systems to include desktop PC’s, notebooks, tablets, RF, cell phones and software applications.
- Monitor and maintains the use of photocopiers and printers.
- Schedule meetings with employees to consolidate and manage Public Drive.
- Perform on-site and remote user technical support.
- Assist in the organization and inventory of all hardware and software resources.
- Provide emergency on-call support.
- Contribute to maintenance of Asset Management System.
- Perform other assigned duties.
- Follow Health and Safety rules and regulations.
- Must follow Good Manufacturing Practices, Food Safety, and Food Defense guidelines.
- Comply with all Company policies and procedures.
Qualifications
- Post-Secondary education in computer science, Networking, or related discipline
- Minimum 1 year of experience in a similar role (hardware & software trouble shooting)
- Experience with some system administration, and second level support
- Proficiency in MS Office 365.
- Experience with Android and iOS systems.
- Available to work evenings/weekends.
- Ability to work in a fast-paced environment.
Working conditions
- Always work indoors.
- Compliant with ventilation, cleanliness, space, lighting and temperature.
Physical requirements
- Sitting involved.
- May repeat the same movement.
- Typing involved.
We are an equal opportunity employer. In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), RDJ Bakeries LTD will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If you require disability-related accommodations, please inform the Human Resources (HR) staff. All personal information is collected under the authority of the Personal Information Protection and Electronics Document Act.
