Operations Supervisor

2 weeks ago


Vancouver, Canada Kalido Hospitality Group Full time

Company Description


Kalido Hospitality Group is a leader in innovative hospitality management, specializing in hotels, serviced apartments, and short-term rentals. Our expertise spans development & design, revenue management, sales, marketing, and operations. We collaborate with developers, owners, and operators to help properties thrive in today’s fast-paced hospitality landscape.


Role Description


Kalido Hospitality Group is seeking a full-time Operations Supervisor to join our team in the Greater Vancouver Metropolitan Area. This is not your typical 9-to-5 job. We’re looking for someone flexible, hands-on, and ready to wear multiple hats. You’ll handle a bit of everything—from managing teams and overseeing daily operations to solving challenges on the spot, all with a friendly and proactive attitude.


As an Operations Supervisor, you’ll be responsible for day-to-day operations, staff management, quality service, and operational efficiency. Success in this role requires strong leadership, problem-solving skills, and a collaborative spirit.


Qualifications


•Experience in operations management in hospitality (preferably in hotels and vacation rentals)

•Strong leadership and team-building skills

•Excellent communication and interpersonal abilities

•Detail-oriented with sharp problem-solving skills

•Familiarity with hospitality regulations and industry best practices

•Proficiency in relevant software and systems

•Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities

•Bachelor’s degree in Hospitality Management or related field (preferred)


Responsibilities


Room Operations Excellence


•Set clear objectives for the team, focused on guest satisfaction and efficiency.

•Foster a supportive, motivating environment that encourages teamwork and continuous growth.

•Analyze guest and employee feedback to drive improvements.

•Lead by example, showing team members how to meet and exceed guest expectations.


Property Operations Management


•Coordinate operations across departments, implementing plans when needed.

•Share guest satisfaction data promptly and address employee concerns with a proactive approach.

•Support scheduling strategies aligned with guest demand and operational goals.

•Step in wherever needed to meet the demands of the day.


Enhancing Guest Experience


•Uphold brand service standards and champion continuous improvement.

•Provide warm, courteous service, addressing guest concerns promptly and professionally.

•Ensure the team’s compliance with high hospitality standards.


Financial Performance Support


•Assist in quality audits and implement key control measures.

•Review financial data to identify cost-saving and revenue-boosting opportunities.


Human Resources Management


•Support hiring decisions, ensuring thorough orientations for new hires.

•Gather and respond to employee feedback, handling concerns fairly and promptly.

•Consistently apply policies and procedures and recognize team achievements to foster a positive culture.

 

Job Category Rooms, Reservations & Guest Services Operations

Location Vancouver, British Columbia

Schedule Full-Time

Located Remotely? N

Relocation? N

Travel Required? Y

Position Type Management

Compensation The salary range for this position is $55,000 to $65,000 annually



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