Manager, Client Success

3 weeks ago

Greater Toronto Area, Canada Exchange Solutions Full time

Role Overview:

As a Manager, Client Success, you'll take ownership of key client relationships, ensuring day-to-day operations run smoothly while also acting as a strategic partner. You'll work closely with internal teams to implement solutions that meet client objectives and drive loyalty program success. Your ability to influence, negotiate, and align cross-functional teams will be essential in creating win-win outcomes for both clients and Exchange Solutions

A Day in the Life:

In this role, you'll be the primary point of contact for your clients, balancing operational responsibilities with strategic initiatives. You'll work closely with clients to lead onboarding efforts onto the Exchange Solutions Platform to deliver value, and ensure your clients are achieving their desired outcomes. Whether you're working through a complex project timeline or identifying a new opportunity to innovate, your day will be dynamic and impactful.

Key Responsibilities:

  • Develop and maintain strong relationships with key clients, ensuring high levels of satisfaction across your portfolio.
  • Collaborate with clients to understand their business needs and align Exchange Solutions' offerings to drive results. Partner with internal teams (Sales, Analytics, Technology) to develop innovative solutions and contribute to the overall growth strategy.
  • Lead the execution of Statement of Work (SOW) projects, ensuring on-time delivery and exceeding client expectations. Oversee tasks such as resource management, documentation, reporting, and issue resolution, balancing day-to-day operations with long-term strategic goals.
  • Serve as an advisor to clients by providing insights and recommendations that enhance client loyalty and retention. Actively manage client feedback and data to continuously improve performance and outcomes.
  • Work with cross-functional teams to deliver seamless client solutions, fostering an environment of collaboration, accountability, and innovation.
  • Ensure adherence to processes that streamline account operations and increase team productivity. Identify opportunities for continuous improvement within client operations.

Key Skills & Qualifications:

  • Post-secondary education with a degree in business, marketing, or a related field.
  • 5+ years of experience in client success, loyalty marketing, or business analysis, preferably at a solutions provider or retailer.
  • 3-5 years of program/project management experience, leading teams to complete significant projects under tight deadlines. PMP certification is an asset.
  • Strong business acumen, with the ability to develop strategic recommendations that drive client success and company growth.
  • Superior communication skills, both verbal and written, with the ability to influence, align, and foster accountability across different teams and levels.
  • Experience with analytics-driven problem-solving, using data to make informed decisions and mitigate risks.
  • Proficient technical understanding, able to translate complex product features into business value for clients.
  • Excellent organizational and time management skills, able to multitask and prioritize in a fast-paced environment.
  • Experience with SAFe or Agile methodologies is an asset

  • Manager, Client Success

    3 weeks ago

    Greater Toronto Area, Canada Exchange Solutions Full time

    Role Overview:As a Manager, Client Success, you'll take ownership of key client relationships, ensuring day-to-day operations run smoothly while also acting as a strategic partner. You'll work closely with internal teams to implement solutions that meet client objectives and drive loyalty program success. Your ability to influence, negotiate, and align...

  • Client Success Manager

    5 days ago

    Greater Toronto Area, Canada AutoTrader.ca Full time

    We are seeking an energetic and experienced Client Success Manager. This highly motivated individual will be responsible for developing & maintaining existing customer relationships while driving performance across AutoSync’s Digital Advertising, Digital Retail, Website and SEO product lines. This role will proactively engage in the day-to-day management...

  • Client Success Manager

    2 weeks ago

    Greater Toronto Area, Canada Future Fertility Full time

    Full Time **Who we are** Future Fertility is a fast-growing Toronto-based start-up with a vision to unlock the future of personalized fertility care around the world. At Future Fertility, we are committed to building and fostering an environment where our employees feel heard, respected, and empowered. **What you’ll do** - Manage long-term relationships...

  • Client Success Associate

    1 week ago

    Greater Toronto Area, Canada Fair Chance Learning Full time

    The Client Success Associate (Associate) reports to Fair Chance Learning (FCL)’s Director of Learning Innovation (Director) and works closely with the entire Achieva product team to ensure coordination of efforts to reach the organization’s strategic goals and objectives. The Associate supports the ongoing delivery of FCL’s learning & development...

  • Project Manager

    1 week ago

    Greater Toronto Area, Canada Project Manager - Sales Full time

    The job market can be fierce. This is especially true during the current Covid climate. As a project engineer you need to align yourself with an essential services company who has been steady and thriving throughout the current pandemic. We’re a growing company - in the past few years, we’ve doubled in size. This steady growth, even in the pandemic,...

  • Customer Success Manager

    2 weeks ago

    Greater Toronto Area, Canada TopHat HR Full time

    Are you an accomplished Customer Success Manager in the technology sector who thrives on working with enterprise-level customers? Do you love simplifying the complex and turning big challenges into opportunities for impactful growth? If you're looking for a role that values your strategic insights, leadership, and ability to deliver exceptional enterprise...

  • Customer Success Manager

    2 weeks ago

    Greater Toronto Area, Canada TopHat HR Full time

    Are you an accomplished Customer Success Manager in the technology sector who thrives on working with enterprise-level customers? Do you love simplifying the complex and turning big challenges into opportunities for impactful growth? If you're looking for a role that values your strategic insights, leadership, and ability to deliver exceptional enterprise...

  • Senior Integration Architect

    3 days ago

    Toronto, Ontario, Canada Client Full time

    Solution Architect for IBM Sterling Managed File TransferJob Summary:Design and implement custom solutions for IBM Sterling Managed File Transfer.Work closely with clients to understand their business needs and develop solutions that meet those needs.Leverage existing services to improve data feed performance and efficiency.The ideal candidate will have a...

  • Benefits Associate

    4 days ago

    Greater Toronto Area, Canada Human Capital Benefits Full time

    Are you a seasoned group benefits professional looking for a role that values autonomy, maturity, and meaningful work? A prestigious and well-regarded employee benefits consulting firm is seeking a **Benefits Associate / Junior Group Benefits Account Manager** to work directly with the Founder and President. This is a unique opportunity to join a respected...

  • Client Success Manager

    2 weeks ago

    Toronto, Canada Forwood Safety Full time

    Enhance Your Career Journey at Forwood! Opportunities for a Client Success Manager Forwood is a global organisation comprising of a team of passionate, values driven professionals with a laser focus on fatality prevention. We have created a robust SaaS-based Critical Risk Management System that has changed the way safety is managed in every industry. Our...

  • Client Success Manager

    2 weeks ago

    Toronto, Ontario, Canada Street Contxt Full time

    Role OverviewWe are seeking a talented Client Success Manager to join our team at Street Context. As a Client Success Manager, you will be responsible for ensuring the long-term success of our clients by delivering exceptional service and support.About the PositionIn this role, you will work closely with clients to understand their needs and goals, and...

  • Client Success Manager

    2 weeks ago

    Toronto, Ontario, Canada proSapient Full time

    Driving Commercial SuccessAs an Account Executive at proSapient, you will be responsible for managing the end-to-end RFP process, building strong relationships with clients, and driving commercial success. This includes partnering with leading Management Consulting and Private Equity clients to understand their needs and create tailored solutions.About the...

  • Customer Success Manager

    2 weeks ago

    Greater Toronto Area, Canada TopHat HR Full time

    Are you an accomplished Customer Success Manager in the technology sector who loves to simplify the complex? Are you motivated by the idea of turning a customer's challenge into an opportunity for learning and growth? If you're looking for a role that values your insights, drive, and customer-centric mindset, we have the perfect opportunity for you Tophat...

  • Customer Success Manager

    4 weeks ago

    Greater Toronto Area, Canada TopHat HR Full time

    Are you an accomplished Customer Success Manager in the technology sector who loves to simplify the complex? Are you motivated by the idea of turning a customer's challenge into an opportunity for learning and growth? If you're looking for a role that values your insights, drive, and customer-centric mindset, we have the perfect opportunity for youTophat HR,...

  • Client Success Manager

    4 hours ago

    Toronto, Canada CHARLES RUTENBERG REALTY, INC. Full time

    **Overview** We are seeking a dedicated and results-driven Client Success Manager to join our team. In this pivotal role, you will be responsible for fostering strong relationships with our clients, ensuring their satisfaction, and driving their success with our products and services. You will act as the primary point of contact for clients, guiding them...

  • Customer Success Manager

    3 days ago

    Greater Toronto Area, Canada Apex Systems Full time

    Enterprise Customer Success Manager (Retail)Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for Customer Success Managers with experience with 6+ years CSM experience, experience working with enterprise or Major accounts business development.Start date: ASAP.Office Location: remote,...

  • Customer Success Manager

    2 days ago

    Greater Toronto Area, Canada Apex Systems Full time

    Enterprise Customer Success Manager (Retail) Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for Customer Success Managers with experience with 6 + years CSM experience, experience working with enterprise or Major accounts business development . Start date: ASAP. Office Location: ...

  • Manager, Client Success

    1 day ago

    Toronto, Canada Maple Full time

    **ABOUT MAPLE** Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers. We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and...

  • Client Success Manager

    4 weeks ago

    Toronto, Ontario, Canada FLEETCOR Full time

    Client Success Manager Toronto, ON, Canada Req #11221 Friday, March 28, 2025What We NeedCorpay is seeking a Client Success Manager to join our Enterprise Management Group. This critical role serves as a conduit between Sales, Account Managers, and integrated Partners, ensuring seamless client onboarding and ongoing support. The successful candidate will be...

  • Client Success Manager

    3 weeks ago

    Toronto, Ontario, Canada FleetCor Technologies, Inc. Full time

    Corpay is seeking a Client Success Manager to join our Enterprise Management Group. This critical role serves as a conduit between Sales, Account Managers, and integrated Partners, ensuring seamless client onboarding and ongoing support. The successful candidate will be responsible for managing all aspects of client integration, enabling our partners and...