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    {"h2": "Job Title: Guest Service Supervisor ", "ul": ["Lead a team of guest service staff to ensure exceptional customer experiences and efficient hotel operations.", "Develop and implement work schedules and procedures to meet business needs.", "Collaborate with other departments to resolve work problems and improve productivity.", "Train and develop staff...

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    Smithers, Canada Prestige Hudson Bay Lodge Smithers Full time

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guest service agent

4 months ago

Smithers, Canada Prestige Hudson Bay Lodge Smithers Full time
  • Durée de l'emploi: Saisonnier
  • Langue de travail: Anglais
  • Heures de travail: 30 to 40 hours per week
  • Education:
  • Expérience: Education
  • Secondary (high) school graduation certificateWork setting
  • Hotel, motel, resortTasks
  • Investigate complaints and claims
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning dutiesWork conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure
  • Repetitive tasks
  • Handling heavy loads
  • Physically demanding
  • Combination of sitting, standing, walking
  • Bending, crouching, kneeling
  • Tight deadlinesPersonal suitability
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Flexibility
  • Reliability
  • Team player
  • Initiative
  • Values and ethicsExperience
  • Will trainHealth benefits
  • Health care planSupport for persons with disabilities
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilitiesSupport for newcomers and refugees
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Support for youths
  • Provides awareness training to employees to create a welcoming work environment for youthSupport for Veterans
  • Provides awareness training to employees to create a welcoming work environment for Veterans Support for Indigenous people
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers Support for mature workers
  • Provides staff with awareness training to create a welcoming work environment for mature workers Supports for visible minorities
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities