user support technician
4 weeks ago
- Education: College/CEGEP
- Experience: 1 year to less than 2 years
- or equivalent experienceTasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareSupervision
- 1 to 2 peopleWork conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detailPersonal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent written communication
- Initiative
- Organized
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week
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