Freight Forwarding Manager

7 months ago

Mississauga, Canada CB Canada Full time

Primary Job Posting Location:


Mississauga, Ontario Canada

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.


Job Description:

The Freight Forwarding General Manager is responsible for inbound and outbound Freight Forwarding operations at gateways, service centers, and regional hub locations.


Job Responsibilities

  • Oversees the overall freight forwarding operations (office and warehouse) and ensuring all KPIs are met and monitored daily 
  • Forecast labor needs to meet peak data entry and operational needs.
  • Forecast tonnage and revenue, analyzes costs, conducts strategic planning, and manages regulatory compliance and customer service to ensure profitability.
  • Interact with UPS sales groups and Industrial Engineering to establish business volume growth and operational efficiencies.
  • Ensure compliance with UPS policies and procedures and governmental regulations and manages operations profit and loss (P&L) and targets accounts to retain existing accounts and win new business.
  • This position oversees other managers within the department.
  • Interacts with UPS sales groups (e.g., Strategic Sales, Global Sales, etc.) to participate in sales calls for securing new accounts and growing existing accounts.
  • Identifies current and long-term business development opportunities in customer organizations to align Freight Forwarding products and services with customer needs.
  • Reviews service levels and operational productivity to ensure customer requirements are met and to increase customer retention
  • Interacts with customers (e.g., customer site visits, phone calls, etc.) to show appreciation for the business, identify and resolve performance and service issues, and prevent churn.
  • Reviews daily service performance metrics to improve pickup and delivery execution and identify and correct root causes of service failures.
  • Conducts customer meetings and facilities tours and participates in quarterly business review meetings to establish and foster customer relationships.
  • Reviews daily service performance metrics to improve pickup and delivery execution and identify and correct root causes of service failures.
  • Participates in and supports comprehensive health and safety program committee meetings to review short and long-term plans and to address and resolve facility safety issues.
  • Reviews training records and performs safety audits to ensure UPS policies and procedures and regulatory compliance requirements are met.
  • Manages resources and people processes (e.g., Performance Management, Career Development, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures.
  • Holds others accountable to established performance levels to achieve individual and group goals.
  • Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.
  • Coaches others and provides on-going feedback and support to improve performance.

Job Requirements

  • Bachelor’s degree required
  • 10+ years experience in freight forwarding industry required


UPS Supply Chain Solutions offers a competitive compensation package including:

  • Defined Contribution Pension Plan
  • Retirement Saving Plan
  • Stock Purchase Plan
  • Education Assistance Program
  • Employee Assistance Program for you and your family
  • Discretionary days + annual vacation days
  • Variety of store discounts for our Upsers.
  • Career development and progression opportunities across multiple business units and geographies

Competitive Benefits coverage and premium paid partially by the employer which include:

  • Life Insurance for you and your family
  • Variety of specialists : Osteopath, Naturopath, Masseur, Acupuncturist, Speech Therapist, Dietician, Chiropractor, Physiotherapist, Podiatrist, Psychologist, Social Worker, etc.
  • Emergency Travel Assistance for you and your family
  • Medical services and supplies such as ambulance, hearing aids, orthopedic shoes, etc.
  • Vision care including eyes exam, glasses or contacts
  • Dental Services including orthodontics services
  • Short Term and Long Term Disability benefits

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.

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