Stadium Gaming Supervisor-PCK

5 months ago

Pickering, Canada CB Canada Full time

Title

Gaming Host Supervisor

Location

Pickering Casino Resort, Pickering, ON

Department

Table Games

Company Overview One Toronto Gaming is a Partnership formed by Great Canadian Gaming Corporation(TSX:GC) (\'Great Canadian\') and Brookfield Business Partners L.P. (NYSE:BBU)(TSX:BBU.UN) (\'Brookfield Business Partners\') (together the “corporate Partners”) to operate certain gaming facilities in the Greater Toronto Area (the \'GTA Bundle\'). The GTA Bundle is the largest award by the OLG as part of the modernization of its casino operations. In 2016, its three former facilities, OLG Slots at Woodbine, OLG Slots at Ajax Downs and Great Blue Heron Casino generated gross gaming revenue of over $1 billion. These facilities now have a combination of over 5,400 slot machines, 160 live table games and employ more than 2,800 team members. The Partnership brings considerable gaming, urban redevelopment and hospitality expertise to the operations and is strategically repositioning the GTA Bundle. This development (subject to ongoing approvals) and modernization will include integrated property expansions that will enhance the gaming offerings to service the GTA market. It will also include leading world-class amenities consisting of state-of-the-art conference facilities, hotels and premier entertainment venues.

Position Summary

Under the general direction of the Table Games, this position will be responsible for bringing energy and excitement to our stadium & hybrid games, building loyalty with our patrons, maximizing the service in the Stadium & Hybrid Games area, participating in promotional activities and events, and delivering a professional and exceptional level of customer service. This role will interact and partner with our Executive Hosts, Gaming Hosts, Leadership Team Members, and patrons on a regular basis. Above all, the Gaming Host Supervisor  will provide a true and unique entertainment value to our patrons in the Stadium & Hybrid Game areas by creating a buzz and real excitement.

Key Responsibilities:

Provides fun and exciting customer service to guests choosing to play on Stadium & Hybrid Games;

Responds professionally to all guest inquiries and requests;

Engages in conversation with guests and creates loyalty by providing personalized guest experience;

Demonstrates strong ability to improvise and provides entertainment value to guests;

Using a live microphone, will attract attention to the Stadium & Hybrid Game areas, enticing guests to join in the fun;

Build on excitement of patrons, celebrating wins with genuine enthusiasm;

Participate in special promotions as assigned, which may include working in costumes specific to the promotion or event;

When necessary inform the Slot Technical team of any issues with the functioning of the Stadium & Hybrid Game areas to ensure the games are operational;

Other duties as assigned by the Table Games Management Team or delegate.

Education and Qualification Requirements:

2-3 years Customer Service experience in the entertainment or gaming industry preferred;

Proven ability to communicate clearly and in a professional manner while injecting enthusiasm into your audience;

Position Description

Experience utilizing a live microphone to communicate and entertain in front of groups between 3-18 people, possibly more;

Must be detail oriented with the ability to watch and engage in conversation, multiple players in a live action environment;

Strong ability to focus and not be distracted by activities around the live Stadium & Hybrid Game play areas;

Comfortable and able to easily adapt to new technology;

Ability to sustain high levels of energy individually and cascading into the crowd in real time;

Former experience in live stage theatre, or hosting entertainment venues preferred;

Experience working with team members or independently in a live entertainment environment.

Ability to multi-task and work under pressure in a fast-paced environment;

Fast paced with multiple priorities, action and excitement; exposure to some conflict, distress and noise;

Must be embracing of dressing in costumes in line with various promotions;

Standing for extended periods, must be able to bring liveliness to the area through flair movements and energetic movements;

Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Work Environment Considerations

Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise;

Standing for extended periods of time;

This role requires a flexible schedule that adapts to the business needs of a 24 hour operation; will have non-traditional work hours including evening and weekend shifts.

Special Working Conditions

Our reputation is of paramount importance. As such, we will conduct our business in an ethical and professional manner. Every team member will be obliged to understand and follow all the policies outlined in our Corporate Ethics & Conduct Manual and will disclose any irregularities or wrongdoing in accordance with the Company’s Whistleblower Policy.

The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department.

Compliance Requirements

Every team member must comply with all requirements of the Corporate Ethics & Conduct Manual and with all other corporate policies communicated to the employee.

Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible.

Adhering to all company and regulatory policies as they relate to functions of the position.

Licensing and Certification Requirements

Permanent employment is dependent upon the authorization and continued approval of Provincial regulatory bodies. New team members will complete an application and will begin work after regulatory approval is granted. Existing team members will reapply as necessary, and continuing work will be dependent upon successful renewal.

For positions that require additional certification, the appropriate level of certification must be maintained.

Same Posting Description for Internal and External Candidates

Who we are

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you? 

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
  • We provide you with the tools and technology needed to delight your clients
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
  • Freedom to Innovate: supports new and better ways to be successful.
  • Be your Authentic Self: environment that values diversity as a source of strength.
  • This isn't your typical \'corporate\' job. We work hard and we have fun

The only thing we don’t play games with…..is your career

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment

  • Stadium Gaming Supervisor

    1 month ago

    Pickering, Ontario, Canada CB Canada Full time

    Job Title: Stadium Gaming SupervisorWe are seeking a highly energetic and charismatic Stadium Gaming Supervisor to join our team at CB Canada. As a key member of our gaming floor team, you will be responsible for creating an exceptional entertainment experience for our guests.Key Responsibilities:Provide exceptional customer service to guests playing on...

  • Stadium Gaming Supervisor

    1 month ago

    Pickering, Ontario, Canada CB Canada Full time

    Job Title: Stadium Gaming SupervisorWe are seeking a highly energetic and charismatic Stadium Gaming Supervisor to join our team at CB Canada. As a key member of our gaming floor team, you will be responsible for creating an exceptional entertainment experience for our guests.Key Responsibilities:Provide exceptional customer service to guests playing on...

  • Stadium Game Entertainer

    5 months ago

    Pickering, Canada Great Canadian Full time

    **Pickering Casino Resort is seeking full-time Stadium Gaming Entertainers! Under the general direction of Table Games, this position will be responsible for bringing energy and excitement to our stadium & hybrid games, building loyalty with our patrons, maximizing the service in the Stadium & Hybrid Games area, participating in promotional activities and...

  • Stadium Game Entertainer

    5 months ago

    Pickering, Canada Great Canadian Full time

    **Pickering Casino Resort is seeking part-time Stadium Gaming Entertainers! Under the general direction of Table Games, this position will be responsible for bringing energy and excitement to our stadium & hybrid games, building loyalty with our patrons, maximizing the service in the Stadium & Hybrid Games area, participating in promotional activities and...

  • Stadium Gaming Supervisor

    3 weeks ago

    Pickering, Ontario, Canada CB Canada Full time

    Job SummaryWe are seeking a highly energetic and charismatic Gaming Host Supervisor to join our team at Pickering Casino Resort. As a key member of our Table Games department, you will be responsible for creating an exceptional guest experience in our Stadium and Hybrid Games area.Key Responsibilities:Provide exceptional customer service to guests playing...

  • Stadium Game Host

    2 weeks ago

    Pickering, Ontario, Canada CB Canada Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Gaming Host Supervisor to join our team at CB Canada. As a key member of our Stadium Gaming team, you will be responsible for delivering exceptional customer service, promoting a fun and exciting gaming environment, and contributing to the overall success of our operations.ResponsibilitiesProvide...

  • Relief Slot Shift Manager-PCK

    4 weeks ago

    Pickering, Ontario, Canada CB Canada Full time

    Job Title: Relief Slot Shift Manager-PCKAt CB Canada, we are seeking a highly skilled and experienced Relief Slot Shift Manager-PCK to join our team. As a key member of our Slot Operations department, you will be responsible for ensuring the smooth operation of our slot machines and providing exceptional customer service to our guests.Key...

  • Relief Slot Shift Manager-PCK

    4 weeks ago

    Pickering, Ontario, Canada CB Canada Full time

    Job Title: Relief Slot Shift Manager-PCKAt CB Canada, we are seeking a highly skilled and experienced Relief Slot Shift Manager-PCK to join our team. As a key member of our Slot Operations department, you will be responsible for ensuring the smooth operation of our slot machines and providing exceptional customer service to our guests.Key...

  • Shift Manager, Slots-PCK

    4 weeks ago

    Pickering, Ontario, Canada CB Canada Full time

    About UsAt CB Canada, we're a leading gaming and entertainment company with a rich history of innovation and excellence. Our company is built on a foundation of teamwork, creativity, and a passion for delivering exceptional experiences to our guests.Job OverviewWe're seeking a highly skilled and motivated Shift Manager to join our team at Slots-PCK. As a...

  • Shift Manager, Slots-PCK

    4 weeks ago

    Pickering, Ontario, Canada CB Canada Full time

    About UsAt CB Canada, we're a leading gaming and entertainment company with a rich history of innovation and excellence. Our company is built on a foundation of teamwork, creativity, and a passion for delivering exceptional experiences to our guests.Job OverviewWe're seeking a highly skilled and motivated Shift Manager to join our team at Slots-PCK. As a...

  • Relief Slot Shift Manager

    2 weeks ago

    Pickering, Ontario, Canada CB Canada Full time

    Job Title: Relief Slot Shift Manager-PCKJob Summary:The Relief Slot Shift Manager-PCK is a key role in our Slot Operations team, responsible for ensuring the smooth operation of our gaming floor. This position requires a strong leader who can motivate and train team members, while also ensuring compliance with all policies and procedures.Key...

  • Relief Slot Shift Manager-PCK

    5 months ago

    Pickering, Canada CB Canada Full time

    Title:  Relief Slot Shift Manager  Department: Range:  Slots $25.70-$35.63 Company Overview One Toronto Gaming is a Partnership formed by Great Canadian Gaming Corporation(TSX:GC) (\'Great Canadian\') and Brookfield Business Partners L.P. (NYSE:BBU)(TSX:BBU.UN) (\'Brookfield Business Partners\') (together the “corporate Partners”) to operate...

  • Cage and Coin Cashier-PCK PT

    3 weeks ago

    Pickering, Ontario, Canada CB Canada Full time

    Cash and Coin Cage SpecialistPickering Casino Resort is seeking a highly skilled and experienced Cash and Coin Cage Specialist to join our team.This exciting career opportunity at the new Pickering Casino Resort is seeking dynamic individuals with a drive to succeed, strong guest relations, and exceptional customer service skills. As a Cash and Coin Cage...

  • Cage and Coin Cashier Pt

    5 months ago

    Pickering, Canada Great Canadian Full time

    Under the general direction of the Cage & Coin Manager, this position is responsible for demonstrating exceptional guest service, while accurately managing the care, control, transfer, and balancing of financial assets at the gaming site. As a Cashier, you will be serving our internal and external guests by handling cash, chips, voucher transactions and...

  • Housekeeper Ft

    5 months ago

    Pickering, Canada Great Canadian Full time

    **Pickering Casino Resort is seeking a Full-Time Housekeeper! Under the general direction of the Housekeeping Manager, this position is responsible for performing housekeeping, cleaning and sanitization duties of assigned areas at the property. Operates equipment including vacuums, floor polishers, buffers, etc. Maintains site in a clean, hygienic manner...

  • Cage and Coin Cashier-PCK PT

    5 months ago

    Pickering, Canada CB Canada Full time

    Pickering Casino Resort is seeking a Cage Cashier! Don’t miss the opportunity to join One Toronto Gaming’s new Pickering Casino Resort Cage & Coin team! This exciting career opportunity at the new Pickering Casino Resort is seeking dynamic individuals with a drive to succeed, strong guest relations and energetic; responsibilities of this role will align...

  • Shft Mgr, Slots-PCK

    5 months ago

    Pickering, Canada CB Canada Full time

    Company Overview One Toronto Gaming is a Partnership formed by Great Canadian Gaming Corporation(TSX:GC) (\'Great Canadian\') and Brookfield Business Partners L.P. (NYSE:BBU)(TSX:BBU.UN) (\'Brookfield Business Partners\') (together the “corporate Partners”) to operate certain gaming facilities in the Greater Toronto Area (the \'GTA Bundle\'). The...

  • Slot Tech Shift Manager

    5 months ago

    Pickering, Canada Great Canadian Full time

    **Pickering Casino Resort is seeking a Slot Technical Shift Manager! Under the general direction of the Under the direction of the Manager, Slot Technical, this position is responsible management and leadership of all Technical facets of the Slots Operations Department as well as the planning and implementation of strategic development strategies. You will...

  • Count Team

    5 months ago

    Pickering, Canada Great Canadian Full time

    **Position Summary** Under the direct supervision of the Manager, Cage Operations, this position is responsible for the counting and movement of cash assets from the gaming floor while contributing to a safe and welcoming work enviro nment for all team members. Ensures adherence to the Company - s policies and procedures, motivates and leads by example and...

  • Data Entry Coordinator

    5 months ago

    Pickering, Canada Great Canadian Full time

    **Pickering Casino Resort is seeking Data Entry Coordinators! Don’t miss this opportunity to join One Toronto Gaming’s Pickering Casino Resort! Under the direct supervision of Table games management, this position is responsible for the entry of personal guest data and the management of associated audit and recording of the data files. The incumbent is...