Relief Slot Shift Manager-PCK

Title:

 Relief Slot Shift Manager 

Department:

Range:

 Slots

$25.70-$35.63

Company Overview

One Toronto Gaming is a Partnership formed by Great Canadian Gaming Corporation(TSX:GC) (\'Great Canadian\') and Brookfield Business Partners L.P. (NYSE:BBU)(TSX:BBU.UN) (\'Brookfield Business Partners\') (together the “corporate Partners”) to operate certain gaming facilities in the Greater Toronto Area (the \'GTA Bundle\').

The GTA Bundle is the largest award by the OLG as part of the modernization of its casino operations. In 2016, its three former facilities, OLG Slots at Woodbine, OLG Slots at Ajax Downs and Great Blue Heron Casino generated gross gaming revenue of over $1 billion.  These facilities now have a combination of over 5,400 slot machines, 160 live table games and employ more than 2,800 team members.

The Partnership brings considerable gaming, urban redevelopment and hospitality expertise to the operations and is strategically repositioning the GTA Bundle. This development (subject to ongoing approvals) and modernization will include integrated property expansions that will enhance the gaming offerings to service the GTA market. It will also include leading world-class amenities consisting of state-of-the-art conference facilities, hotels and premier entertainment venues.

Position Summary

Under the general direction of the Director, Slot Operations, this position will be responsible for the overall planning, performance management, training, and scheduling of the Slots Operations. As a Dual Role this position encompasses responsibilities of both the Supervisor and Slot Shift Manager. While managing Slot Operations initiatives, the Dual Rate Slot Shift Manager, Slot Operations ensures adherence to all policies and procedures, motivates and leads by example and provides learning opportunities while establishing a safe, efficient and welcoming work environment for all team members. This role will interact and partner with department management and executives on a regular basis.

Key Responsibilities

• Responding to escalated guest concerns on the gaming floor;
• Handling large jackpot payouts including AML reporting requirements;
• Reporting irregularities and suspicious activities - financial or otherwise; reviewing and preparing incident reports.
• Supervises frontline team members as a Supervisor and Supervisors as a Shift Manager when in the role.
• Coordinates with Guest Relations and Player Development in the implementation of strategies to ensure membership growth and retention.
• Fosters a strong customer service driven culture among all Slot Operations Team Members.
• Ensures that the department responds to all guest feedback and resolves issues that are escalated in a responsible and timely manner.
• Ensures the department executes strategic planning initiatives.
• Monitors and analyzes team member productivity, work skills and behaviours.
• Reviews standard operating procedures and identifies opportunities for efficiencies; ensures implementation of table games strategic plans.
• Conducts expense analysis and reporting as assigned.
• Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and Regulators.
• Liaises and communicates effectively with other business units as required.
• Ensures compliance of Slot Operations with policy and procedure, legislation, health and safety and other statutory regulations and programs including the AGCO.  
• Administers the Collective Agreement and conducts grievance discussions.
• Manages other initiatives, including support for the Technical facets of the Slot Operations Department and other departments as assigned.
• Perform all other related and compatible duties as assigned;

Education and Qualification Requirements

• Post-Secondary education or suitable combination of continuing education and strong experience;
• Five or more (5+) years’ experience in Casino management;
• Proven leadership skills and a track record of training, grooming and developing team members;
• Ability to exceed internal and external guest expectations through timely, effective and service oriented communication;
• A commitment to continually increase knowledge of products and services in order to offer exceptional experiences to our guests;
• A willingness to learn, develop and achieve new skills for personal and professional development;
• Computer fluency in MS Office;
• Working knowledge of computer software packages and the ability to make progress on multiple tasks;
• Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Work Environment Considerations

• Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise;
• This role requires a flexible schedule that adapts to the business needs of a 24 hour operation; will have non-traditional work hours including evening and weekend shifts.

Special Working Conditions

Our reputation is of paramount importance. As such, we will conduct our business in an ethical and professional manner. Every team member will be obliged to understand and follow all the policies outlined in our Corporate Ethics & Conduct Manual and will disclose any irregularities or wrongdoing in accordance with the Company’s Whistleblower Policy.

The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department.

Compliance Requirements

• Every team member must comply with all requirements of the Corporate Ethics & Conduct Manual and with all other corporate policies communicated to the employee.
• Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible.
• Adhering to all company and regulatory policies as they relate to functions of the position.

Licensing and Certification Requirements

Permanent employment is dependent upon the authorization and continued approval of Provincial regulatory bodies. New team members will complete an application and will begin work after regulatory approval is granted. Existing team members will reapply as necessary, and continuing work will be dependent upon successful renewal.

For positions that require additional certification, the appropriate level of certification must be maintained.

Who we are

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you? 

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
• We provide you with the tools and technology needed to delight your clients
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical \'corporate\' job. We work hard and we have fun

The only thing we don’t play games with…..is your career

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment